Service Deliver Manager

1 week ago

Bangalore North Rural Karnataka, India Teleradiology Solutions Full time ₹ 80,000 - ₹ 1,20,000 per year

Job Title: Service Delivery Manager – Radiologist Support

Position Overview:

We are seeking a highly motivated and detail-oriented Service Delivery Manager to provide exceptional, personalized support to our team of board-certified radiologists. This role is pivotal in ensuring seamless service delivery, prompt issue resolution, and a tailored experience that enhances radiologist satisfaction and productivity.

Key Responsibilities:

  • Act as the primary point of contact and trusted liaison for board-certified radiologists, managing all aspects of their service experience.
  • Deliver white-glove services, anticipating and fulfilling radiologists' needs proactively.
  • Coordinate and supervise the execution of service delivery processes ensuring timely and high-quality support.
  • Collaborate closely with IT, Schedule, Operations, and Clinical teams to resolve service issues swiftly and efficiently.
  • Monitor service metrics, analyse feedback, and implement continuous improvements to enhance service quality.
  • Provide training and onboarding assistance for new radiologists related to service tools and protocols.
  • Ensure compliance with regulatory and company policies in all aspects of service delivery.
  • Foster strong relationships to build trust and rapport with radiologists, understanding their individual preferences and professional requirements to help enhance smoother workflow.

Qualifications:

  • Bachelor's degree in Healthcare Administration, Business, or a related field; advanced degree preferred.
  • Proven experience in service delivery management, preferably in a healthcare or radiology-related environment.
  • Exceptional client service orientation with experience delivering highly personalized or white-glove services.
  • Strong problem-solving and organizational skills with acute attention to detail.
  • Excellent communication and interpersonal skills, capable of working with diverse clinical professionals.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.

Experience:
9+ Years in Service Delivery, Team Management, Radiologist Onboarding etc.

Job Location:
Bangalore, Whitefield
(Work From Office)
Interested can apply to

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