Customer Support Executive

1 week ago

Chennai, Tamil Nadu, India Go Fashion Full time ₹ 4,50,000 - ₹ 6,00,000 per year

Job Description:

Position : Customer Support Executive

Salary Range : 3 LPA

Experience : 6months 2years

Key Responsibilities

  • Greet and assist customers in-store, over the phone, and via digital platforms.
  • Handle customer inquiries related to Website Orders, Refund queries, Stock availability and promotions.
  • Manage sales transactions, billing, and returns/exchanges efficiently and accurately.
  • Provide styling suggestions and guide customers in selecting suitable apparel.
  • Address and resolve customer complaints in a professional and timely manner.
  • Maintain customer records, feedback, and service logs for continuous improvement.
  • Coordinate with inventory, sales, and warehouse teams for order fulfillment.
  • Ensure store/desk area is clean, organized, and aligned with brand presentation standards.
  • Support loyalty programs, promotions, and after-sales services.

Skills & Competencies

  • Strong communication (Hindi & English) and interpersonal skills.
  • Customer-centric approach with problem-solving ability.
  • Basic knowledge of retail sales and apparel products.
  • Ability to multitask and remain calm under pressure.
  • Familiarity with POS systems, billing, and CRM tools is an advantage.
  • Good grooming and professional appearance to represent the brand.

Qualifications

  • Minimum: Graduate (any stream) or equivalent diploma.
  • Prior experience (6 months 2 years) in retail, customer service, or apparel sector preferred.

Work Environment

  • Location: Corporate Head Office, Chennai
  • Working Hours: 9am – 6pm (9 hours)
  • Reports To: Customer Support Manager.

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