Front Office

6 days ago

Bandra Mumbai Maharashtra, India Gosolo Stays Full time ₹ 1,80,000 - ₹ 3,60,000 per year

We are seeking a proactive and reliable Front Office Manager to oversee the daily operations of our hostel. This role requires a blend of organizational, and interpersonal skills to manage property operations, resident satisfaction, and administrative duties while ensuring the hostel runs smoothly.

Key Responsibilities:

Property Management:

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• **Oversee the maintenance and upkeep of the property, facilities, and grounds.

**
• **Coordinate with external contractors for cleaning, plumbing, electrical work, and repairs.

**
• **Conduct regular property inspections to ensure compliance with safety and hygiene standards.

**
• **Maintain records for property maintenance, repair requests, and inventories.

**
• **Manage budgets, control costs, and monitor expenditures.

Resident and Guest Management:

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• **Supervise resident registration, room allocation, and check-in/check-out processes.

**
• **Maintain up-to-date reservation records and ensure smooth operations across booking platforms.

**
• **Serve as the primary point of contact for guests, addressing concerns and inquiries promptly.

**
• **Implement and enforce hostel rules to foster a positive and harmonious environment.

**
• **Resolve guest complaints and mediate conflicts effectively.

Operational and Administrative Management:

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• **Ensure smooth functioning of the front office, including timely responses to calls and emails.

**
• **Monitor and update OTA platform pricing regularly based on competitor analysis and occupancy trends.

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• **Prepare and share daily pricing reports with management for approval.

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• **Maintain accurate financial records, including rent collection, utility payments, and expenses.

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• **Collaborate with management to develop strategies for enhancing guest satisfaction and occupancy.

Maintenance and Inventory Control:

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• **Monitor inventory levels, source supplies, and establish relationships with reliable vendors.

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• **Research suppliers to secure the best pricing and deals for essential items.

**
• **Implement and oversee preventive maintenance schedules for the property.

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• **Ensure timely replenishment of consumables and upkeep of all facilities.

Housekeeping and Hygiene:

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• **Supervise housekeeping schedules and ensure cleanliness across all areas of the property.

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• **Maintain hygiene standards and organize periodic deep cleaning as needed.

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• **Address maintenance issues identified during inspections.

Safety and Security:

**
• **Implement security measures, including monitoring CCTV and managing emergency protocols.

**
• **Conduct fire safety drills and ensure all safety equipment is functional.

**
• **Respond promptly to emergencies and security concerns.

Requirements:

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• **Proven experience in property or hostel management, or a related field.

**
• **Excellent organizational and problem-solving skills.

**
• **Strong interpersonal and communication abilities.

**
• **Ability to manage multiple responsibilities and prioritize effectively.

**
• **Knowledge of building maintenance, safety, and security protocols.

**
• **Proficiency in Microsoft Office Suite or similar tools.

**
• **Availability to work flexible hours, including weekends and holidays, as required.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Microsoft Office: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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