Service Executive

1 day ago

Nashik, Maharashtra, India Lucy Electric Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Internal Job Title:
Service Executive - After Sales Service (Energy Services)
Business:
Lucy Electric India Pvt Ltd.
Location:
Based in Nashik (Coordinator for East /West /South/North)
Job Reference No:
4108
Job Purpose
To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support. Also, promote services as revenue generation model in all 4 regions. TO ensure the proper planning for repairing units which are within/ out of warranty.

Job Context
Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.

  • Providing commissioning and after sales service support to customer on site in all regions.
  • Monitor and resolve the customer complaints at site in all regions.
  • Provide the daily planning for repairing units in shop floor.
  • Tendering and quote for out of warranty refurbishments and spares
  • Training to field staff- Lucy Employees and customers
  • Communication with the customer for corrective and preventive actions.
  • To track and generate the Service and spares revenue.

Job Dimensions
This position will report to AGM- After Sales Service and will be based at Nashik.

Key Accountabilities
These will include:

  • Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location.
  • Schedule and organize the manpower to ensure proper scheduling of repairing units , both under warranty and Non warranty.
  • Monitor and daily reporting of the status of customer complaints.
  • Communicate with the customer for complaint acknowledgement, support and resolution with CAPA

Qualifications, Experience & Skills
Minimum Qualifications, Knowledge and Experience

  • Bachelor's Degree Engineering (Electrical) /DME with minimum 3~5 years' experience in After sales- Commissioning, Services & Spares in similar industries.
  • Customer management and Operations.
  • Technical knowledge for electrical switchgear and distribution network.

Behavioral Competencies

  • Focus on delivery.
  • Time Management.
  • Good communication skills

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today

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