Senior Service Executive

2 days ago

Nashik, Maharashtra, India Lucy Electric Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Internal Job Title:
Senior Service Executive - After Sales Service (Energy Services)
Business:
Lucy Electric India Pvt Ltd.
Location:
Based in Nashik (Coordinator for East /West /South/North)
Job Reference No:
4118
Job Purpose
To update, monitor and analyse the status /data of repairing activity /customer complaints.

To handle a team of people and manage the daily plan for the activity.

To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support.

To ensure the activity is being carried out in controlled way and to quality standard.

To track, update, monitor and explore the RMU footprints to generate Service and spares revenue.

Job Context
Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.

  • Providing commissioning and after sales service support to customer on site in all regions.
  • Prepare the weekly/monthly plan for repairing units received at factory.
  • Training to field staff- Lucy Employees and customers
  • Monitor and resolve the customer complaints at site in all regions.
  • Tendering and quote for out of warranty refurbishments and spares
  • Ensure works are carried out and monitor the quality of work being done on site.
  • Communication with the customer for corrective and preventive actions.
  • To track and generate the Service and spares revenue.

Job Dimensions
This position will report to AGM- After Sales Service and will be based at Nashik.

Key Accountabilities
These will include:

  • Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location.
  • Managing the Service function rework actions and lead the service team for this activity.
  • Schedule and organize the manpower to ensure immediate support to customers.
  • Schedule and organize the manpower to ensure proper scheduling of repairing units, both under warranty and Non warranty.
  • Monitor and daily reporting of the status of customer complaints.
  • Communicate with the customer for complaint acknowledgement, support, and resolution with CAPA.

Qualifications, Experience & Skills

  • Bachelor's Degree Engineering (Electrical) /DME with minimum 5~9 years' experience in After sales- Commissioning, Services & Spares in similar industries.
  • Customer management and Operations.
  • Technical knowledge for electrical switchgear and distribution network.

Behavioural Competencies

  • Focus on delivery, Team and business development.
  • Time Management.
  • Good communication skills

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today

  • Senior Executive

    1 week ago

    Nashik, Maharashtra, India Sula Vineyards Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Employment typePermanentNumber of openings1Seniority levelExecutiveJob functionHospitalityPreferred work modeWork from officePreferred LocationNashikJob descriptionJob Role:The Senior Executive – Hospitality Administration will be responsible for monitoring and analyzing daily operational data, including sales tracking, inventory management of Wine, food,...

  • Executive, Medical Services

    4 weeks ago

    Nashik, Maharashtra, India HealthCare Global Full time

    WHATSAPP, HR BOT : +91 93094 59794 | careers@manavatacancercentre.com Only Doctors: BAMS / BUMS / BHMS / BDS / BPT are eligible for this role.Company Description Health Care Global Enterprises Ltd, headquartered in Bangalore, is India's largest Cancer Care Provider.It operates a network of 21 cancer centers, 4 multispecialty centres, and 8 daycare centres...

  • Executive, Medical Services

    4 weeks ago

    Nashik, Maharashtra, India HealthCare Global Full time

    WHATSAPP, HR BOT : | Only Doctors: BAMS / BUMS / BHMS / BDS / BPT are eligible for this role. Company Description HealthCare Global Enterprises Ltd, headquartered in Bangalore, is India's largest Cancer Care Provider. It operates a network of 21 cancer centers, 4 multispecialty centres, and 8 daycare centres nationwide, focused on delivering...

  • Customer Service Executive

    3 weeks ago

    Nashik, Maharashtra, India Visa Roots Full time

    About Visa RootsVisa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing...

  • Executive, Medical Services

    21 hours ago

    Nashik, Maharashtra, India HCG Manavata Cancer Centre Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    WALK IN INTERVIEW: 12 NOON - 6 PMWHATSAPP HR BOT: 1. VACANCY: EXECUTIVE, MEDICAL SERVICES CUM OPERATIONS2. NUMBER OF VACANT POSITIONS: 23. CTC: UPTO RS 45,000 PER MONTH4. REQUIREMENTS: MBBS / BAMS / BHMS / BUMS / BDS / BPT / WITH ADDITIONAL QUALIFICATION IN HOSPITAL MANAGEMENT / ADMINISTRATION.5. FULL TIME JOB6. FRESHERS ARE ENCOURAGED TO APPLY.7....

  • Site Service Engineer

    20 hours ago

    Nashik, Maharashtra, India ABB Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    W ABB pomagamy przemysłowi wyprzedzać konkurencję – dzięki większej wydajności i czystszym procesom. Postęp jest podstawą – dla Ciebie, Twojego zespołu i całego świata. Jako światowy lider rynku zapewnimy Ci wszystko, czego potrzebujesz, aby osiągnąć sukces. Nie zawsze będzie to łatwe, ponieważ rozwój wymaga determinacji. Jednak w ABB...

  • Senior HR Executive

    3 weeks ago

    Nashik, Maharashtra, India Impact Hr Km Solutions Full time

    Job DescriptionDescriptionWe are seeking a Senior HR Executive to join our team in India. The ideal candidate will have a strong background in human resources and be responsible for implementing HR strategies that support our business objectives.Responsibilities- Develop and implement HR strategies aligned with the overall business strategy.- Manage...

  • Field Services Engineer

    3 weeks ago

    Nashik, Maharashtra, India WATTRONS POWER SOLUTIONS PVTLTD Full time

    This Opportunity offers hands-on field experience in servicing and installing UPS systems, voltage stabilizers, and industrial batteries. The candidate will assist senior technicians in diagnosing faults, performing repairs, and ensuring reliable operation of power backup systems at client sites.This is more than just a training period—it's a launchpad for...

  • Senior Finance Executive

    4 days ago

    Nashik, Maharashtra, India DK Homes Builders and Developers. Full time ₹ 84,000 - ₹ 4,20,000 per year

    Position: Senior Finance ExecutiveEducation: MBA FinanceExperience: 3 to 4 yearsJob Responsibilities:1) Maintain and develop various financial models &Templates - historical, forecasts and projections and conducting peer level comparisons.2) Forecasts financial results within a broad scope.3) Analysis of financial statements, Preparation of various types of...

  • Senior manual tester

    3 weeks ago

    Nashik, Maharashtra, India HCT Group Full time

    About HCT GroupHCT Group is a trusted provider of telecommunications and sustainability solutions, serving government, enterprise, and industry clients across the Middle East and North Africa. The company specializes in 5 G, Io T, Open RAN, Net Zero practices, and managed network services, with a focus on delivering scalable and efficient networks. With 50+...