Key Account Officer

2 weeks ago

Noida, Uttar Pradesh, India MCube Technologies Pvt Full time

Location : Sector 62, Noida, UttarPradesh

Experience : 1 - 3 years

Working days : 5 days

Work mode : On - Site

Key Responsibilities :

  • Develop and maintain strong, long-term relationships with key clients
  • Act as the main point of contact for assigned accounts, handling all client communications and needs
  • Understand customer requirements and business objectives to provide relevant solutions and services
  • Coordinate with internal departments (sales, operations, finance, technical support) to ensure smooth execution of client requests and deliverables
  • Monitor account performance, resolve issues, and ensure timely delivery of products/services
  • Prepare regular reports on client activity, sales performance, and market trends
  • Identify opportunities to grow business within existing accounts and assist in upselling or cross-selling efforts
  • Assist in the development and implementation of strategic account plans
  • Ensure high levels of customer satisfaction and retention
  • Handle client escalations professionally and ensure resolution

Qualifications :

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience in client relationship management or account handling (1–3 years preferred)
  • Excellent communication and interpersonal skills
  • Strong organizational and problem-solving abilities
  • Customer-focused mindset with a proactive approach
  • Ability to work independently and as part of a team
  • Proficient in MS Office (Excel, Word, PowerPoint); CRM experience is a plus

Key Competencies :

  • Relationship Management
  • Communication and Negotiation
  • Strategic Thinking
  • Time Management
  • Sales and Customer Service
  • Problem Solving

Working Conditions :

  • Full-time position
  • Office-based with occasional client visits
  • May require travel depending on account location

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Provident Fund

Application Question(s):

  • How much years of experience do you have in Customer Success ?

Location:

  • Noida, Uttar Pradesh (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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