Key Account Officer
2 weeks ago
Location : Sector 62, Noida, UttarPradesh
Experience : 1 - 3 years
Working days : 5 days
Work mode : On - Site
Key Responsibilities :
- Develop and maintain strong, long-term relationships with key clients
- Act as the main point of contact for assigned accounts, handling all client communications and needs
- Understand customer requirements and business objectives to provide relevant solutions and services
- Coordinate with internal departments (sales, operations, finance, technical support) to ensure smooth execution of client requests and deliverables
- Monitor account performance, resolve issues, and ensure timely delivery of products/services
- Prepare regular reports on client activity, sales performance, and market trends
- Identify opportunities to grow business within existing accounts and assist in upselling or cross-selling efforts
- Assist in the development and implementation of strategic account plans
- Ensure high levels of customer satisfaction and retention
- Handle client escalations professionally and ensure resolution
Qualifications :
- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in client relationship management or account handling (1–3 years preferred)
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Customer-focused mindset with a proactive approach
- Ability to work independently and as part of a team
- Proficient in MS Office (Excel, Word, PowerPoint); CRM experience is a plus
Key Competencies :
- Relationship Management
- Communication and Negotiation
- Strategic Thinking
- Time Management
- Sales and Customer Service
- Problem Solving
Working Conditions :
- Full-time position
- Office-based with occasional client visits
- May require travel depending on account location
Job Types: Full-time, Permanent
Pay: ₹30, ₹40,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund
Application Question(s):
- How much years of experience do you have in Customer Success ?
Location:
- Noida, Uttar Pradesh (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
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