Business Services

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

MAIN RESPONSIBILITIES

Strategic Leadership: In coordination with Business Services strategy, develop and execute the vision and operational strategy for the India site, ensuring alignment with Operations and Business objectives.

Operations Management: Oversee and promote actions to optimize business functions including underwriting, claims processing, policy servicing, finance, analytics, and IT services, emphasizing efficiency, compliance, and cost-effectiveness.

Service Delivery Excellence: Implement best practices, process automation, and technology-driven solutions to enhance productivity, service quality, and customer experience.

Financial & Performance Management: Drive cost efficiencies and operational KPIs, ensuring high-value delivery.

Stakeholder Management: Partner with Business Services Head, business units, and technology teams to align offshore operations with our client priorities.

Talent & Leadership Development: Build, mentor, and retain a high-performing team, fostering a culture of high performance and continuous improvement.

Governance & Compliance: Ensure adherence to regulatory, risk, and compliance standards, maintaining strong controls and operational resilience.

Requirements

KEY QUALIFICATIONS & EXPERIENCE

·       The ideal candidate will bring deep expertise in managing operations, leading large teams, and collaborating with global stakeholders to enhance efficiency, innovation, and value creation.

·       Industry Expertise: Strong background in general insurance, financial services and understanding of underwriting, claims, policy administration, and digital transformation

·       Experience: 10+ years in leadership roles and knowledge in global business services, operations, technology and/or shared services.

·       People Management & Operations: Understanding key HR processes from talent sourcing and acquisition to talent and performance management, along with continuous learning and development, to foster a great Employee Experience.

·       Leadership & Strategy: Proven experience in setting up, scaling, and managing large teams (500+ FTEs) in a captive or offshore shared services model.

·       Operational Excellence: Expertise in Lean, Six Sigma, automation, and process improvements to enhance efficiency and customer experience.

·       Technology & Innovation: Exposure to digital transformation initiatives, including cloud, AI, RPA, and advanced analytics in an insurance or financial services setting.

·       Global Collaboration: Ability to work across geographies, managing stakeholders in the US, India, and other global locations.

·       Regulatory & Compliance: Strong understanding of US insurance regulations, data security, and compliance frameworks for offshore operations.

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Home Office model
4. Career development and training opportunities
5. Flexible work arrangements (remote and/or office-based)
6. Dynamic and inclusive work culture within a globally known group
7. Private Health Insurance
8. Pension Plan
9. Paid Time Off
10. Training & Development
11. *Note: Benefits differ based on employee level