Vanan Online Services

4 days ago

Chennai, Tamil Nadu, India Vanan Online Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About The Job
Optimized Job Post Project Delivery & Vendor Relations Manager (Remote India)

Job Title:
Project Delivery & Vendor Relations Manager (Remote India)

Location:
Remote Anywhere in India

Experience Required:
5 to 7 years (Minimum 2 years in team leadership/management)

Job Type:
Full-time, Remote

About The Role
We are Vanan Online Services, Inc., a global leader in transcription, translation, captioning, and related services.

Were looking for an experienced Project Delivery & Vendor Relations Manager to lead our vendor operations, manage project execution, and ensure the highest standards of quality and customer satisfaction.

This is a remote position open to candidates across India who are skilled in managing people, processes, and partnerships across global time zones.

What Youll Do
Vendor & Resource Management

  • Manage and maintain relationships with vendors worldwide.
  • Hire and onboard new vendors/resources to meet service demand.
  • Keep vendor availability aligned with incoming project requirements.
  • Negotiate and control vendor costs within budget.
  • Evaluate the quality of work delivered by vendors to ensure we only work with the best for top-quality output.

Team & Project Operations

  • Lead the production/project coordination team to ensure smooth and timely project delivery.
  • Monitor performance, provide coaching, and give constructive feedback.
  • Handle performance appraisals and manage attrition.
  • Coordinate with clients (including US-based) to understand requirements and give updates.
  • Manage escalations and resolve them promptly.

Quality Management

  • Oversee Quality Issues (QI) and Request-for-Changes (RFC) to prevent customer dissatisfaction or refunds.
  • Identify recurring issues and implement solutions.

Research & Process Improvement

  • Keep track of industry trends and client needs.
  • Suggest process improvements to increase efficiency, quality, and client satisfaction.

What Were Looking For

  • 5 to 7 years of relevant experience with at least 2 years in team management.
  • Excellent written and verbal communication skills.
  • Proven success in vendor management, vendor hiring, and project coordination.
  • Strong background in quality management and performance evaluation.
  • Client-facing skills to handle escalations professionally.
  • Experience with remote collaboration tools (Microsoft Teams, Google Meet, CRMs).

Bonus Points For

  • Experience in service-based industries like translation, transcription, or BPO/KPO.
  • International client handling experience.
  • Budget and cost control expertise.

Important Note On Experience
This role is ideal for candidates with 5 to 7 years of relevant experience. While we appreciate experienced professionals, those with 10+ years and significantly higher salary expectations may find this roles scope and budget less suitable

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