Desktop Support

3 days ago

Bharuch jolva, India CIEL HR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Experience in supporting Laptop /Desktop Users
  • Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8)
  • Should have knowledge on first level hardware and local network troubleshooting.
  • Troubleshooting of Browser related issues
  • Basic understanding of DNS/DHCP/Windows AD
  • Installation of software
  • Understanding of ITSM tool and ticket handling
  • Good communication skills
  • Good understanding of supporting Laptop /Tab/iPads as well.
  • Provide technical support to end users on their day-to-day activities
  • Monitor and perform the Compliance related activities and ensure the required compliance target is achieved.
  • Publish daily/weekly/monthly report as defined with zero errors.
  • Monitor the mailbox
  • Plan and execute any activity assigned and share progressive updates.
  • Should be flexible to meet b

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