
Desktop Support
1 week ago
Role & responsibilities
- Experience in supporting Laptop /Desktop Users
- Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8)
- Should have knowledge on first level hardware and local network troubleshooting.
- Troubleshooting of Browser related issues
- Basic understanding of DNS/DHCP/Windows AD
- Installation of software
- Understanding of ITSM tool and ticket handling
- Good communication skills
- Good understanding of supporting Laptop /Tab/iPads as well.
- Provide technical support to end users on their day-to-day activities
- Monitor and perform the Compliance related activities and ensure the required compliance target is achieved.
- Publish daily/weekly/monthly report as defined with zero errors.
- Monitor the mailbox
- Plan and execute any activity assigned and share progressive updates.
- Should be flexible to meet b
Preferred candidate profile
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