Analyst - Billing Operations

6 days ago


Bengaluru, Karnataka, India Freshworks Full time US$ 80,000 - US$ 1,20,000 per year
Company Description

Company Description

Organizations everywhere struggle with the crushing costs and complexities of "solutions" that promise to simplify their lives, create a better experience for their customers and employees, and help them grow. Software is a choice that can make or break a business. It can create better or worse experiences, propel or throttle growth. Business software has become a blocker instead of a way to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

 

Job Description

We are looking for an Analyst- Subscriptions & Billing who will work cross-functionally across all members of the business to support Subscription Management and Invoicing Support to all customers of Freshworks.

About the team

The Subscription and Billing (S&B) team manages the activation and invoicing lifecycle of Freshworks Products. S&B Agents are expected to learn the product, agent, platform, and add-on billing SKUs ensure the right SKUs are set up for each subscription, add/amend subscriptions as per customer/AM/CSM requests in line with Sales Finance Policy, participate in projects under S&B to enhance Billing and other allied applications & ensure analysis of customer queries and resolve the issue promptly and appropriately.

Below are the job responsibilities.

  • Read / Review the contracts / SOF and generate invoices accurately and in a timely manner.
  • Follow up with Internal / External stakeholders on missing information
  • Respond to customer queries received via emails, phone calls, tickets and other modes of
  • communication
  • Responsible for the month-on-month revenue generation by processing deals.
  • Assist the team in day-to-day activities from process and policy standpoints.
  • Provide best-in-class customer service with first-time-right resolution
  • Assist month-end and close activities for Financial Reporting/MIS 
Qualifications
  • 1 to 4 years of experience in Billing and Billing related services.

  • Good communication skills (written and oral).

  • Working knowledge of MS Office products.

  • Knowledge & experience in related processes like Cash Applications, Collections, and MIS would be an advantage but not mandatory.

  • Skilled in negotiation & problem-solving

  • Willing to learn and open to working in a 24/7 operational environment with rotational shifts and week offs.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.



  • Bengaluru, Karnataka, India beBeeBilling Full time ₹ 9,00,000 - ₹ 15,00,000

    Billing Operations AnalystJob Summary:We are seeking a skilled Billing Operations Analyst to join our team. The ideal candidate will have strong analytical and problem-solving skills, with the ability to gather and format large data sets.About this Role:Month-End Close: This involves managing recurring billing, tracking approvals, and applying customer...


  • Bengaluru, Karnataka, India Freshworks Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionOrganizations everywhere struggle with the crushing costs and complexities of "solutions" that promise to simplify their lives, create a better experience for their customers and employees, and help them grow. Software is a choice that can make or break a business. It can create better or worse experiences, propel or throttle growth....


  • Bengaluru, Karnataka, India Freshworks Full time

    Job DescriptionCompany DescriptionOrganizations everywhere struggle with the crushing costs and complexities of solutions that promise to simplify their lives, create a better experience for their customers and employees, and help them grow. Software is a choice that can make or break a business. It can create better or worse experiences, propel or throttle...


  • Bengaluru, Karnataka, India Randstad Full time

    ResponsibilitiesYou'll be:● Onboard customers to internal billing system and Financial ERP system, Gather and formatlarge raw data sets to assist with customer billing reporting and queries.● Participating in month end close, including: Managing and tracking recurring billing and managingapprovals, tracking and application of customer credits....


  • Bengaluru, Karnataka, India RWS Full time

    Job PurposeThe Junior Billing Analyst will be assisting the billing team with day-to-day billing activities This will include compiling billing source data generating and distributing invoices You are expected to have basic knowledge of associated regulations and internal financial controls to complete these activities You will report directly to the...

  • Billing Operator

    1 week ago


    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Handle billing operations with a focus on Tally ERP,-Punch and process Sales Bills, Purchase Bills, Credit Notes,-Maintain, file, and organize invoices systematically,-Assist with day-to-day billing and accounting tasks,-Ensure accuracy in financial entries and compliance with company processes.


  • Bengaluru, Karnataka, India beBeeOperations Full time ₹ 7,50,000 - ₹ 12,50,000

    Job DescriptionWe are seeking a detail-oriented Financial Operations Analyst to support the end-to-end cash billing process, supplier purchase orders and payment workflows. This role involves managing financial data, driving insights and reporting processes to inform decision-making and support business growth.Key Responsibilities:Manage the cash billing...


  • Bengaluru, Karnataka, India RWS Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesPerform billing activitiesProcess billing documents and generate customer invoices.Distribute invoices in a timely manner.Assist in preparing reports on billing activity with clear and reliable data.Efficiently deal with customer queries.Raise any issues or queries requiring judgement and expertise to Billing Team Lead and Billing...

  • Analyst Billing

    1 week ago


    Bengaluru, Karnataka, India Aecom Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.Responsibilities & DutiesPerform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the...

  • Analyst- Billing

    1 week ago


    Bengaluru, Karnataka, India AECOM Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. Responsibilities & DutiesCollaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external...