Hiring Team leader For International BPO For Customer SupportCTC 11LA

2 weeks ago


Bengaluru, Karnataka, India Rivera Manpower Services Full time ₹ 11,00,000 - ₹ 25,00,000 per year

Hiring: Team Leader International Voice Process | Leading Global BPO | Bangalore

We're looking for a dynamic Team Leader to manage a high-performing international voice team for one of our leading global clients.

Role: Team Leader – International Voice

Location: Bangalore (Work from Office)

Shift: US Shift

CTC: As per market standards

Education: Graduation is mandatory

Notice Period: Immediate to 30 days

Experience Required:

  • Minimum 7 years of total experience in BPO operations
  • At least 2 years of experience as a Team Leader handling International Voice Process

Roles & Responsibilities:

  • Manage and lead a team of international voice agents to meet process KPIs and SLAs.
  • Monitor and track KPI & KRA performance metrics – AHT, CSAT, Quality, and Productivity.
  • Ensure attrition and shrinkage management through effective engagement and coaching.
  • Conduct regular team huddles, feedback sessions, and performance reviews.
  • Maintain schedule adherence and attendance discipline.
  • Drive continuous improvement initiatives to enhance team performance and customer experience.
  • Manage stakeholder communication with onshore teams and internal management.
  • Handle escalations efficiently and ensure timely resolution.
  • Prepare and present daily, weekly, and monthly reports to management.

Desired Skills:

  • Excellent verbal and written communication skills.
  • Strong people management, coaching, and analytical skills.
  • Proven experience managing KPIs in US-based customer support processes.
  • Ability to motivate teams and manage performance in a fast-paced environment.

Call & Book Your Interview Slot:

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Immediate joiners preferred – Limited openings Apply now to lead an international voice team with a leading global BPO.



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