Customer Retention Executive

1 day ago

Akashwani Pune, India Labournet Services I Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Exp: 1 years

About River

River is an electric vehicle company building multi-utility scooters. At River, we're building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there.

With our flagship product River Indie, SUV of Scooters, is designed to help you get things done. Engineered to be a dependable ally on your road to success. We are backed by marquee international investors - these are mobility focused funds backed by Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC and Maniv Mobility.

Key Responsibilities

Customer Support & Service:

  • Respond to customer inquiries via phone, email, or chat, providing information about products, services, and company policies

Relationship Management:

  • Develop and maintain strong, long-term relationships with customers, ensuring a personalised and positive experience

Issue Resolution:

  • Handle and resolve customer complaints, issues, or feedback in a professional and timely manner, escalating to higher management if necessary

Customer Retention & Loyalty:

  • Identify opportunities to increase customer satisfaction and loyalty by offering solutions that align with customer needs

Follow-up:

  • Proactively follow up with customers after resolving issues to ensure satisfaction and prevent future concerns

Documentation:

  • Maintain accurate records of customer interactions, transactions, and feedback in the CRM system

Reporting:

  • Provide reports on customer feedback, common issues, and areas for improvement to the management team

Collaboration:

  • Work closely with sales, marketing, and product teams to share customer insights and improve service offerings

Ideal Candidate

  • Pick up & Drop centrally tracked & monitored to workshops
  • Service Reminder calls on daily basis (N-10 & N-5)
  • PSF Complaints Follow-up & closure to be tracked
  • Appointment (N-1) calls tracking & confirming the appointments with customers
  • Appointment conversion ratio & hit rate to be calculated on daily basis

  • Senior Customer Retention Executive

    1 week ago

    Pune, Maharashtra, India The-Connections Full time ₹ 6,00,000 - ₹ 7,20,000 per year

     Location: Camp, Pune Experience Required: Minimum 5 Years in International BPO (US/UK Process) Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & IncentivesAbout the RoleWe are hiring a Senior Customer Retention Executive with high-levelinternational calling experience. This role is ideal for someone with a strong background in voice process...

  • Customer Retention

    1 week ago

    Pune, India Sid's Farm Full time

    At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. What began as a service to a few families has grown into a proud community, now serving over 25,000 families. Our employees are our greatest...

  • Retention Specialist,Customer Retention,Business Development

    6 days ago

    Pune, Maharashtra, India PROSONIC TECHNOLOGIES PVT. LTD. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description A hard core Customer Retention Executive in a Electronic Security Technology company selling in the Indian market must be skilled in both technical expertise and relationship management to ensure long-term loyalty and satisfaction.​ Essential Key Skills Communication Skills: The ability to explain technical details, convey benefits...

  • Retention Executive

    2 weeks ago

    Pune, India Alfa Consultancy Services Full time

    Develop new strategies for customer retention activities. - Respond to customer queries and address service complaints in a timely manner. Work with theSales Manager in implementing sales promotion activities. - Track contracts that are soon to be expired and contact customers for renewals. Develop product presentations and demonstrations to customers. -...

  • Customer Acquisition

    1 week ago

    Pune, India Sid's Farm Full time

    Company Overview: At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for...

  • Customer Acquisition

    1 week ago

    Pune, India Sid's Farm Full time

    Company Overview: At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for...

  • Customer Acquisition

    7 days ago

    Pune, India Sid's Farm Full time

    Company Overview: At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for...

  • Customer Acquisition

    1 week ago

    Pune, India Sid's Farm Full time

    Company Overview: At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for...

  • Customer Acquisition

    1 week ago

    Pune, India Sid's Farm Full time

    Company Overview:At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for...

  • Customer Acquisition

    1 week ago

    Pune, India Sid's Farm Full time

    Company Overview:At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for...