Operational Excellence

Description

Mission Statement: This role will focus driving Lean & Six Sigma practices, improve & implement the communication strategy across all three Hubs & Front offices.

Main Accountabilities:

• Working on the identification and execution of Continuous Improvement plans and oversees tactical projects completion.
• Assisting with CI program administration and coordination, including the development and execution of CI deployment plans.
• Accurately forecasting projects value targets and costs in alignment with business strategy.
• Using advanced knowledge to develop and manage CI project plans for projects with moderate cost, risk and assures project goals and objectives are attained and sustained.
• Identifying and documenting variances from project goals and objectives, as well as communicates status reports, issue logs and risk areas to necessary stakeholders promptly.
• Ensuring the stated values from projects are delivered to bottom line.
• Tracking and reporting the value creation and develops sustainment plans to ensure sustainable results.
• Using experience to drive process improvement initiatives throughout CP&O.
• Independently managing the daily execution of value stream processes, sub processes, and work streams to ensure completion of milestones on time and within scope of projects.
• Setting and continually managing project goals and objectives with team members and other stakeholders.
• Driving collaboration and team-based problem solving. Identifies, monitors, and implements CI best

practices.

• Working with cross-functional teams to select and implement tools and methodologies that will enable capturing best practices.
• Driving CI capability and culture change for CP&O through best practice sharing, vocal advocacy, and visible leadership, which includes identification and implementation of opportunities.
• Driving best in the class performance management framework for all business lines.
• Prepares presentations, communications, and training materials to enable change management and success of CI project initiatives.
• Conducting Training, workshops and driving a Lean six Sigma Culture.
• Work closely with stakeholders to understand communication needs and improve internal messaging.
• Develop and implement communication strategies that align with organizational goals.
• Create presentations, invitations, and communication packs for project stakeholders.
• Draft and distribute global communications, ensuring consistency in messaging.
• Support teams in crafting clear, engaging, and effective communication materials.
• Coordinate with various departments to ensure seamless information flow.
• Assist in organizing internal events, meetings, and stakeholder engagements.
• Monitor and evaluate communication effectiveness, providing recommendations for improvement.

Knowledge, Skills and Experience:

• Bachelor's / master's degree from a reputed university.
• 5+ years of overall experience with 2+ years in a CI role.
• Strong inter-personnel, analytical, and presentation skills.
• Lean Six Sigma Green Belt certification (Must).
• Substantial progress toward Lean Six Sigma projects
• Knowledge in Continuous Improvement methodologies, tools, trends and best practices
• Technical competency in Lean Six Sigma skills, such as DMAIC, Lean, Kaizen, Root Cause Analysis (RCA) etc.
• Analytical Problem-Solving skills: able to identify problems, apply structured and disciplined methodology to identify root cause, and cause- effect relationships using data
• Experience with operations management, project management, or process engineering.
• Strong proficiency in Microsoft Office Suite (PowerPoint, Word, Outlook).
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and meet deadlines.
• Strong interpersonal skills and the ability to collaborate effectively with diverse teams.
• Experience in creating communication materials, newsletters, and reports.

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