Operations Excellence Manager

4 days ago

Bengaluru, Karnataka, India Bill Gosling Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description Summary

The Operational Excellence Manager will work in conjunction with the Senior Management Team Operations and other key stakeholders in the business to ensure the development, implementation, and continuous improvements of optimal and cost-effective processes and methods to meet or exceed standards and customer expectations.

Job Description

The Operational Excellence Manager will work in conjunction with the Senior Management Team, Operations and other key stakeholders in the business to ensure the development, implementation, and continuous improvements of optimal and cost-effective processes and methods to meet or exceed standards and customer expectations.

Education

  • High School Diploma or Equivalent is required
  • College Diploma or University Degree in a related field of study

Experience

  • Minimum 3 years experience in an Operational Management role, or the equivalent work experience
  • Previous statistical analysis or quality assurance experience would be an asset
  • Work with Senior Management to create and ensure the Company vision and core values are integrated into our operational strategies.
  • Conduct operational reviews in all BGO locations applicable
  • Complete random audits on client portfolios and  agents and review results with  appropriate local and global management
  • Observe, monitor then coach operational agents and leadership where applicable to support department and organisational objectives
  • Help champion core values by fostering knowledge transfer and collaboration across teams in different locations where required
  • Hosting skill building, up-skilling learning sessions with agents and leadership where applicable
  • Build relationships with leaders globally at various levels of leadership and partner with different departments on projects where applicable
  • Help champion cross functional teams working on continuous improvement initiatives
  • Champion company core values and other company programs to engage and motivate our employees
  • Other duties as assigned

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