Analyst, Operational Excellence

21 hours ago

Bengaluru, Karnataka, India Resource Pro Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Role & responsibilities


• Proven work experience in Insurance Operations (must)


• Has good understanding of operational metrics involved in Insurance

processing


• Has been a part of training/quality audit team performing process

training for new hires, perform audits, provide coaching and feedback

to new hires


• Experience in process documentation is a must


• Demonstrable experience with excel reports, and exposure to business

analytic tools will be an advantage


• Analytical and goal oriented


• Excellent stakeholder management skills


• Work cohesively with the team and support as appropriate to achieve

common goal

Purpose of the Position

Implement OPEX Standards


• Ability to create and implement standard operating procedures in line

with the OPEX standards


• Review the current procedures and standardize as per the OPEX

requirements


• Oversee the progress to ensure the processes are on track


• Understand operational standards defined by OPEX, performance audits

to ensure adherence to defined standards

MIS Reporting


• Should have a strong foundation knowledge of excel


• Ability to create and track reports around Average Handling Time,

Efficiency and Utilization


• Ability to create reports around payroll, budgeting and incentive

coverage


• Perform data analysis for generating reports on periodic basis


• Excellent time management skills with a proven ability to meet

deadlines.


• Strong logical and analytical skillsets

3 Stakeholder Management


• Ability to connect with different teams within SDU to implement the

OPEX standardized procedures


• Ensuring project delivery on time and tracking project deliverables

closely


• Support in the implementation of organization-wide projects driven by

OPEX


• Resolve any clarifications sought by SDU on operational dashboards or

compliance scores published

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