Assistant Technical Engineer

2 weeks ago

Gurgaon, Haryana, India Ozone Overseas Full time ₹ 1,04,000 - ₹ 1,30,878 per year

  1. New Product Training:

  2. Conduct at least 4 training sessions per quarter, ensuring a minimum attendance rate of 90%.

  3. Develop and distribute comprehensive training materials within 1 week of the training session.

  4. Achieve a minimum feedback score of 80% from participants on the effectiveness of the training.

  5. Existing Product Issues and Dealer/Distributor Support:

  6. Resolve at least 90% of reported issues with existing products within 48 hours.

  7. Maintain a response time of less than 2 hours for dealer and distributor queries.

  8. Achieve a minimum satisfaction rating of 85% from dealers and distributors based on quarterly surveys.

  9. Participation in Techno-Commercial Sales:

  10. Contribute to at least 5 technical proposals per quarter, ensuring a minimum acceptance rate of 70%.

  11. Participate in at least 3 sales meetings per month, providing detailed technical insights.

  12. Achieve a minimum feedback score of 80% from the sales team on the quality of technical support provided.

  13. Sales Support for Projects and Space Requirements:

  14. Successfully place products in at least 80% of assigned projects within the stipulated time frame.

  15. Ensure compliance with safety and regulatory standards in 100% of project installations.

  16. Achieve a minimum feedback score of 80% from project managers on the effectiveness of support provided.

  17. Technical Support to In-House and Third-Party Service Teams:

  18. Provide timely technical support, ensuring a response time of less than 2 hours for urgent issues.

  19. Maintain a database of common issues and solutions, updating it at least once a month.
  20. Achieve a minimum feedback score of 80% from service teams on the quality of technical guidance provided.

Qualifications:

  • Education: Bachelors degree in Electronics, Electrical Engineering, or a related field.

  • Experience: Minimum of 3 years of experience in a technical role, preferably in the installation and maintenance of digital door locks and safe systems.

  • Skills:

  • Strong technical knowledge of digital door locks and safe systems.

  • Excellent problem-solving and troubleshooting skills.
  • Proficiency in using diagnostic tools and equipment.
  • Effective communication and customer service skills.
  • Ability to work under pressure and meet deadlines.

Do apply on - https://hr-1.in/6e0d41

Drop CV on WhatsApp

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