Front office executive

6 days ago


Chennai, Tamil Nadu, India Genesis Finserve Full time

Front Desk Executive / CRM Executive (Leads & Conversions)

For Wellness center- Location: Center Chennai

Only Female Candidates

(1 or 2 yrs + Exp in Hospital/Hospitality/wellness Sector is mandatory)

Job Description

The Front Desk cum CRM Executive will be the first point of contact for clients, responsible for managing inquiries, appointments, and client relationships. A sales-driven, people-friendly professional who can convert leads into consultations and ensure a premium client experience.

Key Responsibilities

 Handle incoming calls, WhatsApp, emails, and walk-in inquiries efficiently.

 Maintain and update CRM system with accurate client data and lead status.

 Follow up on leads from digital and offline sources to convert into appointments.

 Coordinate with the doctor and therapist team to manage daily schedules.

 Welcome and guide clients during their visit, ensuring comfort and proper communication.

 Assist in billing, receipts, and basic admin documentation.

 Support marketing campaigns through outbound calls, feedback collection, and referral drives.

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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