L1 Support Internship in Hyderabad

4 days ago

Hyderabad, Telangana, India Turito Full time ₹ 2,00,000 - ₹ 4,00,000 per year

As a 'Level 1 Support Executive' at Turito, you will deliver prompt, high-quality assistance to parents through chat, calls, and email channels. You will be the first point of contact for resolving basic queries and issues, ensuring an excellent customer experience in every interaction.

Selected Intern's Day-to-day Responsibilites Include

  • Providing timely and accurate support through chats, calls, and emails.
  • Following standard operating procedures and knowledge base articles to resolve queries.
  • Accurately documenting and categorizing customer interactions.
  • Escalating unresolved or complex issues to higher-level support with clear notes.
  • Maintaining high standards of quality, professionalism, and empathy in all communications.
  • Meeting SLAs on first response, resolution time, and customer satisfaction.
  • Sharing feedback on recurring issues to help improve support processes.
  • Working collaboratively with the support team to drive best practices.

About Company: Turito is a revolutionary e-learning platform designed to provide quality education both online and on campus, with highly experienced faculty years). Turito offers two-year integrated classroom coaching for IIT-JEE and NEET aspirants at its Hyderabad campus, as well as online coaching for a wide range of competitive exams. These include IIT-JEE, NEET, SAT, ACT, PSAT, Subjective SAT, AP exams, Olympiads, and foundation courses for students from Class 4 to 12 (CBSE, ICSE, and State syllabi). Additionally, Turito provides comprehensive support in the college application process, helping students gain admission into top Ivy League schools. The platform is committed to delivering high-quality education in subjects such as English, mathematics, reading comprehension, and writing skills, with a proven track record of success in competitive exams.

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