AGM - Customer Delight

6 days ago

Delhi NCR, India Randstad Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

AGM - Customer Delight, you will be a critical leader responsible for overseeing and transforming the entire customer service and experience function. You will lead the team and strategy to not only resolve issues efficiently but to proactively create delightful experiences for our customers.

Key Responsibilities

Customer Service Leadership & Resolution:

  • Supervise and Lead the customer service team, ensuring high performance, motivation, and adherence to service standards.
  • Establish, monitor, and enforce strict turnaround times (TATs) for all customer complaints and service requests.
  • Coordinate effectively with various Department Heads (e.g., Operations, Sales, Product) to ensure seamless and rapid cross-functional resolution of all customer issues.
  • Manage critical escalations, bringing high-priority and systemic issues to senior management's attention promptly with recommended solutions.
  • Expertly handle and resolve interactions with highly irate or complex customers, employing exceptional politeness, empathy, and tactical conflict resolution skills.
  • Ensure consistent and professional communication with customers across all channels, including email, phone, and in-person interactions.

  • Network Administrator

    1 week ago

    Delhi, Delhi, India AGM Inc Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company Description:AGM Inc. is a subsidiary of Zijin Mining Group, primarily focused on the development and operation of gold deposits in Guyana. The company is located in Georgetown.Role Description:AGM Inc. is seeking a dedicated Network Admin for IT Department for a full-time, on-site role based atour Mining Site in Guyana. As a vital member of the AGM...

  • Agm- Regulatory

    55 minutes ago

    Delhi, Delhi, India Vodafone Idea Full time

    Job Req ID: 44054- Location: New Delhi, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Agm-resourcing & Operations

    2 weeks ago

    New Delhi, India Vodafone Idea Full time

    Job Req ID: 40283- Location: New Delhi, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Customer Delight Executive

    1 week ago

    Delhi, NCR, India Ishmeet Consultant Full time ₹ 4,50,000 per year

    Hiring for international voice process ||Customer service Any Grad fresher & UG with mini 6 month of international voice experience can apply. 5 days working Rotational shift || 2 offs Salary Upto 4.5 LPA For more info call HR Required Candidate profileAny Grad fresher & UG with mini 6 month of international voice experience can apply. Perks and...

  • Agm - Process Audit &customer Experience

    2 weeks ago

    Delhi, Delhi, India Vodafone Idea Full time

    Job Req ID: 45307- Location: New Delhi, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • AGM-Quality Control

    2 weeks ago

    New Delhi, India Multisteer Full time

    Job Description – AGM – Quality ControlPosition: Sr. Manager/AGM – Quality Control Location: W-82 MIDC Hingna road Nagpur Department: Quality Control Education Qualification: Bachelor’s Degree in Engineering (Mechanical / Industrial / Related Field) Industry Preference: Precision Machining / Automotive / Hydraulic Pump Assembly Experience: 15 to 20...

  • Agm-operations & Maintenance

    1 week ago

    New Delhi, India Vodafone Idea Full time

    Job Req ID: 39641- Location: New Delhi, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • AGM Procurement

    4 weeks ago

    New Delhi, India Allana Group Full time

    AGM PROCURMENT .Job descriptionRole & responsibilities:- Monitor raw material procurement, ensuring the availability of stock from local and regional. - Developing capabilities to give 2-5% lower prices than the benchmark - Responsible for ensuring issues are managed and Product delivery remains on target for cost, time, and quality. - Maintain awareness of...

  • Senior Manager

    4 weeks ago

    Delhi, India Talent Solutions Group Full time

    Position : Senior Manager / AGM – Engineering (Engineering Division)Industry : Automotive ComponentsLocation : ChennaiExperience : 20+ yearsCTC : 40LPAAbout the RoleWe are looking for an experienced and results-driven Senior Manager / AGM – Engineering to lead our Engineering Division. The role involves complete ownership of NPD (New Product...

  • Senior Manager

    4 weeks ago

    Delhi, India Talent Solutions Group Full time

    Position : SeniorManager / AGM – Engineering (Engineering Division)Industry : Automotive ComponentsLocation : ChennaiExperience : 20+ yearsCTC : 40LPAAbout the RoleWe are looking for an experienced and results-drivenSeniorManager / AGM – Engineeringto lead our Engineering Division. The role involves complete ownership of NPD (New Product Development)...