Telesales Executive

2 weeks ago

Cochin, Kerala, India Matrimony Full time ₹ 1,56,000 - ₹ 1,96,000 per year

Role Overview:

The job of a Telesales Executive is to reach out to potential customers over phone, understand their needs, explain them the product features, advantages, benefits and provide options whereby customers can find a suitable prospect.

Key Responsibilities:

  • Responsible for making outbound calls and regular follow up on leads assigned
  • Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers
  • Meet individual and collective revenue targets by suggesting appropriate offerings basis customer need and potential
  • Explaining the product features in detail and how to use the packages
  • Understand the Customer requirements, encourage them to upgrade / renew
  • Strictly adhere to the process requirements
  • Strictly adhering to the process and quality requirement
  • Document call information according to standard operating procedures
  • Input appropriate dispositions for the call transactions in the CRM
  • Ensure all disciplinary and call input parameters are met daily

Skill and Competencies required:

Functional

  • Customer Orientation
  • Language skills – English / Regional language
  • Telemarketing / Selling Skills
  • Basic computer skills – MS Excel, Word
  • Objection Handling
  • Influencing Skills

Behavioral

  • Values – Integrity / Honesty / Respect
  • Communication – Oral & Written skills / Listening
  • Business / Telephone Etiquette
  • Influencing Skills
  • Empathy
  • Self-driven / Initiative
  • Ability to manage stress
  • Willingness to learn

Job Type: Full-time

Pay: ₹12, ₹16,250.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Required)
  • Any filed: 1 year (Required)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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