Service Engineer

3 days ago

Bengaluru Hubli Jaipur, India Samudra Pumps Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Facilitate Dealers and Authorized service centers (ASCs) for speedy service delivery and with technical and service back up.
  • Assess field performance of products through field visits against our specifications; Highlight the field deviations and providing necessary technical guidance to dealers and shop mechanics
  • Monitor spares stock at dealer shop for fast moving items against fixed reorder levels
  • Interact with area mechanics for product feedback on construction, performance and service aspects in comparison with successful competitors
  • Educate dealers and mechanics in selecting the right product and its accessories including guidelines to be followed from erection, commissioning to maintenance
  • Create awareness among dealers and shop mechanics on design and component modifications through informal technical meets at dealer and branch locations
  • Track field / product returns and their nature of complaints and pending repair sets, spares indents etc., and reporting with relevant supporting details or samples
  • Study complaints and service calls attended by shop mechanics and giving suitable advice if necessary
  • Attend Customer complaints or service calls and take appropriate corrective action possibly on the spot or taking it to ASCs
  • Monitor repair process and service delivery at ASCs and provide technical guidance
  • Field testing of trial sets possibly in comparison with successful competitors sets.
  • To attend field complaints and send the report to HO duly authenticated by Branch Manager.
  • Collect feedback on product performance, both regular and trial sets and escalate the complaints.
  • To receive repair sets from dealers and forward them to H.O and coordinate for the same.
  • To attend any complaints in the field and guide the mechanics.
  • Maintain the repair register ensure spares stock position, prepare spares indent and plant the dispatch of spare.

Preferred candidate profile

Electrical and Mechanical knowledge in Pumps and the complete system / Induction Motor, Diagnosis, Process knowledge & People management.

Good listener, Patience, Decision making, Apathy for consumer, diagnosis of faulty pumps, study and understanding site conditions, providing right solutions

Minimum work experiences of 2 years in Service handling of Domestic, Agri/ Industrial pump sets/ Agri related product

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