Work Force Management

Position PurposeThe Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. They work closely with Operations, calling out non-adherent events via email so that non-adherent agents can be directed back toward the phone. Workforce...

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**Location**:Hyderabad, India (Hybrid) This is a hybrid position primarily based in **Hyderabad**, India. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. We...

About the Role - We are looking for a skilled Salesforce Developer (5-7 yrs of experience) with hands-on experience working on Agent Force applications. The ideal candidate should have a strong background in migrating legacy or unsupported versions of Salesforce to the latest Salesforce Lightning experience, with expertise in security implementation and the...

Job SummaryWe are seeking a dynamic and experienced Manager Workforce Management (WFM) to lead and optimize workforce planning operations across our customer support or operations functions.The ideal candidate will have deep expertise in volume forecasting, capacity/resource planning, scheduling, real-time management (RTM), and reporting, along with...

Position OverviewThe Data Analyst – Financial Force, CKC, will work in close collaboration with consultants globally, and will be responsible for analysing various aspects of data. The position will create dashboards and reports to correctly depict the findings and provide valuable insights that will help improve processes.In addition, this role will also...

Company DescriptionCoimbatore Jobs Agency is dedicated to helping individuals in Coimbatore find well-paying jobs in Hyderabad and Bangalore. We serve as a bridge between Asoft Consulting and the people of Coimbatore, connecting job seekers with opportunities that match their skills and aspirations.Register Now:**Walk-In InterviewDate:**11th, Oct,...

Job DescriptionJob Summary We are looking for an individual to achieve greater alignment in enabling processes, design and implement systems, and drive new projects/modules to support SFE. The role involves orienting senior management on SFE initiatives and participating in the development of sales excellence training modules for the Field Force in Emerging...

Role & responsibilities:Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts.Manage and enter real time exceptions in WFM software.Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting...

Job DescriptionThe right person will have good communication skills, strong implementation skills, and a proven ability to be ambitious. This client is also looking for someone with financial force experience of at least two years and who can use Salesforce flows.Requirements4+ years of Salesforce experience2 years of Financial ForceStrong configuration...