Senior Specialist

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job requirements

The First Line Administrator will play a crucial role in supporting the First Line of Defence Risk and Compliance team in ensuring our organisation operates in accordance with all relevant laws, regulations and internal policies. The main responsibilities will be:

• To provide administrative support to the Risk and Compliance areas within the First Line – Financial Crime, Data Privacy, Risk Management and Compliance.

• Work with the 1st Line Leads to provide administration support in the following areas:
o Financial Crime - assist in fraud case investigations and escalations from the business, assist in Know Your Customer and Anti-Money Laundering requirements for new and existing clients, MI reporting, maintaining data via databases or portals, co-ordination with 2nd Line to review fraud cases, maintaining fraud investigation documentation and support stakeholder communications.
o Data Privacy – monitoring and chasing Data Subject Access Requests (DSARs) to ensure regulatory deadlines are met, data breach/incident MI reporting, assisting with breach investigations in times of high volumes, where closure actions are required for data breaches, monitoring to ensure these are completed in line with agreed actions to closure, perform screening admin for Data Privacy Impact Assessments, maintaining data via applications or portals, peer review of training/process materials, maintenance of Records of Processing Activities (RoPA).
o Risk Management - taking risk committee meeting notes and follow up on any action items from risk meetings, general reporting required from risk management, assist in control assessments, assist in collating the quarterly KRI data, assist in maintaining data on the risk management systems, assist with monitoring and maintaining BCP plans including maintaining the respective BCP system and supporting any risk related training programs provided to staff.
o Compliance - attending relevant internal meetings and supporting the business on compliance issues, supporting the completion of client due diligence questionnaires, maintaining the conflicts of interest portal, any general reporting required for compliance activity, monitoring of compliance to mandatory learning requirements, assisting with MI reporting, assisting with comms to the business on compliance issues.

• Other duties as may be required from time to time to support the other areas of the First Line i.e. Quality, Complaints and E&Os and External Certifications.

Experience and education requirements

Essential:

• Minimum of 2 years in administration, preferably in a pension environment or within a compliance function.
• Strong organisational skills.
• Ability to work under pressure and to work independently and collaboratively with cross-functional teams.
• Excellent verbal and written communication skills, with strong attention to detail.
• Proficient in the use of MS Word, Excel and Powerpoint.

Desirable:

• Broad knowledge of Operational Risk Management/Compliance/Financial Crime/Data Privacy would be desirable but not essential.

Technical:

• Knowledge of relevant regulations and laws.

Behavioural

• Communication.
• Drive & resilience.
• Planning and organising.
• Relationship building.
• Administration capability.

How to apply

If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

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