Billing and Collections Specialist

2 days ago

Hyderabad, Telangana, India Envoy Global, Inc. Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy is looking for a Billing and Collections Specialist to join our fast-paced work environment. The perfect candidate will be a self-starter, have impeccable attention to detail and sense of urgency and deadline driven with a willingness to adapt to change. This role will report to the Supervisor, Accounts Receivable, and will have great visibility cross-departmentally across all functions of the organization.

As our Billing and Collections Specialist, you will be required to: 

  • Manage relationship with a growing list of clients, including consolidating and distributing monthly invoices in a timely manner per customer expectation and collections outreach for balances past due.
  • Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
  • Leverage understanding of customer needs, Envoy's products, and systems to identify and proactively address drivers of non-payment.
  • Utilize and maintain third-party billing websites for invoice submission and collections outreach.
  • Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
  • Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps/issues.
  • Assist in both internal and customer facing report creation or updating on a recurring or as needed basis

To apply for this role, you should possess the following skills, experience and qualifications: 

  • Bachelor's degree or related experience
  • 1-3 years of experience in a customer facing role
  • Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools
  • Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
  • Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
  • Yearning to immerse yourself in learning a new industry and product to become an expert
  • Must speak fluent English
  • High proficiency with Microsoft Excel
  • Experience in Reporting
  • Demonstrate a high attention to detail

If you're detail-driven, thrive in fast-paced environments, and love solving problems through collaboration—apply now and help us shape a seamless billing experience for Envoy's global clients

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