Center Manager

3 days ago


Dehra Dūn, Uttarakhand, India IndiaMART Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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Roles & Responsibilities -

  • Channel Development: Manage multiple channel sales partners for subscription sales through tele-centers, adhering to SOPs, SLAs, and pricing models.
  • Team Management: Drive hiring to meet manpower targets and maintain team productivity.
  • Stakeholder Engagement: Communicate with stakeholders to resolve operational challenges.
  • Training: Conduct onboarding and ongoing training to ensure knowledge transfer and product/process updates.
  • Performance Monitoring: Track KPIs like data usage and lead conversion to boost productivity.
  • Operational Evaluation: Monitor metrics such as calls, talk time, and pitch quality to optimize performance.
  • Compliance & Payouts: Ensure accurate and timely partner payouts after due diligence.
  • Cross-Functional Collaboration: Work with product and data teams to improve lead quality and process efficiency.
  • Reporting: Prepare regular performance reports for management and internal review.

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