Front Office

4 hours ago

Navi Mumbai, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 24,00,000 - ₹ 36,00,000 per year

Job Summary:

We are seeking a courteous and efficient Front Office Guest Service Assistant to provide exceptional guest service and assist with front office operations at our hotel/resort. The candidate must be proficient in IDS software for managing guest check-ins, check-outs, billing, and reservations to ensure smooth and pleasant guest experiences.

Key Responsibilities:

  • Greet and welcome guests warmly, ensuring a positive first impression.
  • Assist guests with check-in and check-out procedures using IDS software.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Manage room allocations, billing, and folio maintenance in IDS.
  • Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
  • Provide information about hotel/resort facilities, services, and local attractions.
  • Maintain accurate guest records and update the database using IDS.
  • Process group check-ins/check-outs and special arrangements.
  • Assist with managing reservations and cancellations as needed.
  • Follow standard operating procedures and ensure compliance with hotel policies.

Requirements:

  • Diploma or Degree in Hotel Management or related field preferred.
  • Minimum 1–3 years experience in front office or guest services in a hotel/resort.
  • Proficiency in IDS software for front office operations is mandatory.
  • Excellent communication and interpersonal skills.
  • Friendly, approachable, and service-oriented attitude.
  • Ability to multitask and work efficiently under pressure.
  • Knowledge of billing, reservation systems, and guest service protocols.
  • Flexibility to work in shifts, including weekends and holidays.

Preferred Skills:

  • Knowledge of additional property management systems (PMS) and channel managers.
  • Multilingual abilities to cater to international guests.
  • Basic knowledge of local tourism and attractions.

Benefits:

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Work Location: In person

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