Customer Service Associate
2 weeks ago
Key Responsibilities
● Continuously monitor live camera feeds and alarm systems.
● Detect, track, and investigate suspicious behaviors or intrusions
● Escalate incidents using voice-down protocols and by alerting relevant contacts or
emergency services.
● Maintain detailed logs and reports for every incident
● Conduct regular checks of surveillance and digital equipment; report malfunctions
promptly
● Collaborate with peers, on-site security, and external authorities as needed
● Stay alert during long shifts, maintaining vigilance and situational awareness
● Adhere to data privacy regulations and company SOPs.
Qualifications & Skills
● Bachelor's degree in any discipline.
● Excellent communication—Versant level 5 preferred.
● Strong analytical skills with attention to detail.
● Basic computer literacy (MS Office, web-based platforms).
● Ability to stay focused during long shifts.
● Professional demeanor, high integrity, and strong soft skills—verbal clarity, empathy,
composure.
● Willingness to work in rotational shifts, including nights and weekends.
Job Types: Full-time, Permanent
Schedule:
- Rotational shift
- US shift
Education:
- Bachelor's (Preferred)
Experience:
- US Process: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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