Customer Service Specialist

2 weeks ago

Kolkata, West Bengal, India NIIT Full time

Job Alert: Customer Service Associate (US Process)

Location: Kolkata

Experience Level: Fresher

About Us

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

About the Role

We are seeking enthusiastic and talented professionals with a positive attitude to join our team as Customer Service Associates. In this role, you will be the first point of contact for our clients, ensuring every interaction is handled with care and professionalism to deliver an exceptional customer experience.

Key Responsibilities

-Handle customer service interactions primarily via calls for the US process

-Deliver timely and accurate service while maintaining defined productivity standards

-Develop strong client and domain knowledge to resolve queries on the first contact

-Adhere to Client Service Level Agreements (SLAs) including Customer Satisfaction, Service Level, Handle Time, and Customer Effort

-Maintain high quality standards for both internal and client-level delivery on calls

-Comply with Customer Service attendance and accountability policies

-Resolve customer issues and queries effectively, ensuring proper documentation and follow-up

-Identify opportunities for operational improvements and support their implementation

Education & Qualifications

Graduate degree in any of the following disciplines:

B.Com, B.A., BBA, BHM, BSc, BSc IT

Note: Candidates with Honors in Statistics, Mathematics, or Economics are not eligible

Skills & Experience

-Excellent verbal and written communication skills

-Flexibility to work in rotational shifts

-Proficient computer skills with basic knowledge of MS Office applications

What We Offer

-Defined career roadmap with clear growth opportunities

-Performance-based incentives

-Investment in employee training and skill development

-Work-life balance with a 5-day workweek

-Collaborative and supportive work environment with industry-leading professionals

-Focus on employee engagement and a fun workplace culture

-Comprehensive insurance benefits

How to Apply

Interested candidates are invited to send their resume directly to:

Jasleen Kaur

Email: Jasleen.2.Kaur@niitmts.com

Phone: 7042458078

If you're a motivated fresher with excellent communication skills looking to start your career in customer service, we'd love to hear from you

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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