ServiceNow Consultant

Job Description:Demonstrated competence in the various HR functional areas especially employee relations and change managementExperience on Human Resources dashboards reports and other HR management modules to monitor and manage HR cases and employee satisfactionDesign and develop new ServiceNow applications and services for HR Modules including Case Management HR AdministrationKnowledge Base and Employee Service CentreMinimum 4 5 years of ServiceNow scripting experienceExperience in HRSD and ITSM modules is mustPowerShell Coding Experience is mustExperience with Flow Designer Server Side scripting and Client Side scriptingHands on experience of ServiceNow Integration with third party applicationCertifications Certified ServiceNow Administrator CSA and Certified Implementation Specialist CISKey Responsibilities:Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needsDesign configure and customize ServiceNow ITOM modules including Discovery Event Management Service Mapping and Configuration ManagementDevelop and maintain ServiceNow workflows business rules client scripts UI pages UI actions and other ServiceNow customization features as neededCollaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applicationsProvide ongoing support and maintenance for ServiceNow ITOM solutionsDocument technical specifications processes and procedures for ServiceNow ITOM solutionsServe as primary technical point of contact ServiceNow ITOM for business users and internal teamsDefine technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM Automation CMDB implementation best practicesMaintain expert knowledge of the ServiceNow ITOM CMDB Products Discovery Service Mapping Event Management HLA AIOps Orchestration Integration Hub Cloud Management including ServiceNow Common Service Data Model CSDMCo lead requirements gathering workshops with internal business stakeholders to provide technical guidance and assist with capturing all necessary business functional and technical requirements necessary to design and implement the solutionCollaborate with internal business stakeholders to write estimate storiesOversee developers work and own overall quality and delivery of developmentCapable of executing hands on development for stories that cannot be delegatedResponsible for sprint demos internally delivery of additional development artifacts and documentation and knowledge transfer activities as requiredWork collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challengesProvide mentorship to developers and platform engineers on technical design standards and best practicesTechnical Requirements:Primary skills Technology Infra ToolAdministration ITSM ServiceNow Technology Infra ToolAdministration ITSM ServiceNow CSM Technology Infra ToolAdministration ITSM ServiceNow HRSD Technology Infra ToolAdministration ITSM ServiceNow ITAM Technology Infra ToolAdministration ITSM ServiceNow ITBM Technology Infra ToolAdministration ITSM ServiceNow ITOMAdditional Responsibilities:Required Knowledge of ServiceNow CMDB Architecture5 years working on the ServiceNow platform preferably in global implementation projectsWorking knowledge of IT Operations Management and CMDB Processes Event Management Discovery Service Mapping CMDB CSDM AIOps Cloud Management OrchestrationStrong knowledge of JavaScript HTML CSS and other web development technologiesExperience with WMI SSH SNMP PowerShell REST SOAP and JavaScriptExperience integrating with tools to federate data into the CMDBExpert in IT Asset Management Lifecycle processes including hardware and softwareGood interpersonal skills including collaboration communication relationship building and negotiationIntermediate Windows and Unix administration skillsExpert in IT Asset Management process operational deliveryFamiliarity with network concepts routers switches firewalls NAT load balancing and storageFamiliarity with the following concepts XML JSON script language databaseAbility to discuss credentials install a product troubleshoot permission issues discuss and trouble shoot network connectivity with network engineersFamiliar with Cloud environment like AWS Azure etcAbility to work independently and as part of a teamExcellent problem solving analytical and communication skillsServiceNow Certified Implementation Specialist Event ManagementServiceNow Certified Implementation Specialist Service MappingServiceNow Certified Implementation Specialist DiscoveryServiceNow Certified Implementation Specialist Cloud Provisioning and GovernanceUp to date knowledge of ServiceNow Versions product features its release end of life detailsScripting capabilities such as JavaScript jelly SQLAcquaintance with Web and Application Servers Load Balancers Databases Cloud AWS Azure etcand Virtualization WebSphere MQ IIS Apache VMwarePreferred Skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM