Customer Service Executive

11 hours ago

Vadodara, Gujarat, India Visko Groups Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title: Customer Support Executive

Company: Xson Experience India Pvt. Ltd.

Location: Vadodara, Gujarat

Salary: ₹15,000 – ₹20,000 per month

Experience: 0 – 2 years (Freshers can apply)

Employment Type: Full-time

Job Summary:

The Customer Support Executive will be responsible for handling customer queries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience across communication channels such as phone, email, or chat.

Key Responsibilities:

  • Handle inbound and outbound customer calls, chats, and emails.
  • Provide accurate information about company products, services, and policies.
  • Resolve customer complaints or escalate complex issues to senior staff.
  • Maintain customer records and update databases regularly.
  • Follow up with customers to ensure satisfactory resolution of issues.
  • Achieve daily/weekly performance and quality targets.
  • Collaborate with internal departments to enhance customer satisfaction.
  • Maintain professionalism and empathy while interacting with customers.

Required Skills:

  • Excellent verbal and written communication skills (English, Hindi, Gujarati preferred).
  • Basic computer knowledge and familiarity with CRM tools.
  • Strong problem-solving and interpersonal skills.
  • Ability to handle pressure and maintain a positive attitude.
  • Good listening skills and customer-centric mindset.

Qualifications:

  • Minimum 12th pass / Graduate in any discipline.
  • Prior experience in a BPO / Customer Service role will be an added advantage.

Working Hours:

  • 9:00 AM – 6:00 PM (Monday to Saturday)
  • Sunday fixed off

Benefits:

  • Fixed salary with performance incentives
  • Friendly work environment
  • Career growth opportunities

Job Types: Full-time, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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