Account Manager
1 day ago
Role & responsibilities
- Account Strategy & Expansion: Identify and develop new opportunities within existing accounts by positioning the full suite of solutions.
- Customer Engagement: Act as a trusted advisor to clients, understanding their challenges and proposing win-win solutions that enhance their operations.
- Process & Reporting: Establish structured processes for CRM and reporting to ensure accurate forecasting and account visibility.
- Renewals & Negotiations: Manage client contracts and renewals; negotiate terms while maintaining customer satisfaction and revenue targets.
- Delivery Liaison: Work closely with internal teams to align solutions with client expectations and ensure successful delivery.
Qualifications & Skills:
• 7+ years of experience in Account Management; 4+ years within a SaaS or tech product company.
• Proven success in scaling account revenue and driving key SaaS metrics (MRR growth, retention).
• Strong communication, stakeholder management, and relationship-building abilities.
• Passion for technology and its ability to drive customer outcomes.
• Entrepreneurial mindset with a track record of exceeding goals in a fast-paced environment.
• Experience in managing cross-functional teams and influencing delivery outcomes.
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