Sr. Specialist Warehouse

1 week ago


Gurgaon, Haryana, India adidas Full time


Assistant Manager - Warehouse Operations

Area: Market India

Department: SCM

Direct Reporting Line: Manager – Warehouse

Indirect/secondary reporting line: NA

Subsidiary/country: India

Location: Gurgaon

GSMS Grade: P1

Number of Personnel Managed: NA

Cost Center/Budget and/or Revenue Responsibility Yes



Purpose & Overall Relevance for the Organisation:

  • The Assistant Manager- Warehouse operations will drive the achievement of all deliveries to the agreed service levels so as to meet or exceed customer expectations.
  • He will need to operate a highly effective and efficient DC with a well-trained, motivated workforce.

Key Responsibilities:

  • Lead warehouse teams across inbound, picking, packing, value-added services, outbound, returns, and maintenance.
  • Collaborate with Supply Chain Operations Manager and other DC managers to align resources with forecasted volumes and priorities, ensuring timely order fulfilment.
  • Optimize staffing levels, shift planning, including temporary staff, to balance service quality and productivity within budget constraints.
  • Implement process improvements to enhance compliance and operational excellence, reduce costs, and improve customer satisfaction.
  • Maintain inventory integrity through cycle counts and strict adherence to the procedures using current systems.
  • Monitor and evaluate team productivity using system tools and reports.
  • Foster effective communication with DC peers to achieve short-term targets and drive long-term improvements.
  • Oversee comprehensive training for all DC staff, focusing on productivity and safety.
  • Ensure robust health and safety controls, collaborating with the Health and Safety Manager and ensuring staff training.
  • Track and report on KPIs and SLAs; conduct weekly reviews with 3PL providers and submit timely reports to management and global teams.
  • Reconcile SAP and WMS systems weekly, monitor EDI flows and daily housekeeping.
  • Optimize DC capacity for inbound, outbound, and returns.

Key Interfaces: 

  • 3rd Party Suppliers
  • Customer Service
  • Inbound Planning
  • IT team
  • Global Operations Teams
  • In-House Warehouse Management
  • Marketing & Communication services
  • SCM Team

Key Relationships:

  • Senior Managers
  • Warehouse Staff
  • 3PL Service providers
  • Customer Service Team

Knowledge, Skills and Abilities:

  • Management Experience in large and automated Distribution Centre serving many markets with achievement of high standards of service and efficiency.
  • Strong understanding of interfaces of business and warehouse management systems.
  • Experience managing cross-market business relationships and key customer accounts.
  • Proven leadership of large teams in DC environments.
  • Project Management expertise.
  • Good understanding of retail store and E Commerce customers' needs.
  • Fluency in MS Excel and PowerBI.
  • Fluent in English (written and verbal).

Requisite Education and Experience / Minimum Qualifications:

  • Six to ten years of relevant experience, including at least eight years in management.
  • Graduate degree from a recognised university.  
  • Relevant Logistics qualifications.


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