Business analysis and planning professional

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Business analysis and planning professional

Job Req ID: 52854

Posting Date: 10 Nov 2025

Function: Software Engineering

Unit: Digital

Location:
25A DLF City Phase-III,, Gurugram, India

Salary: Competitive

Why this job matters

We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can produce. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services. It lies at the centre of BT's transformation; enabling the Customer Facing Units (CFUs) and Corporate Units (CUs) it stays to deliver brilliant customer experience effectively and efficiently.

What you'll be doing

Industry specific –

• Knowledge of the telecoms industry and convergence.
• Broad understanding of the Global business
• A good working knowledge of Global Service Management and related functions

Functional Specific –

• Intermediate knowledge in the design and production of subject-specific reports using industry standard reporting tools (e.g. Excel, VBA, Access, etc)
• Extremely high logical and analytical skills, and well-adapted at extracting key 'signals', and translating these into balanced.
• Excellent numeracy, analytics and data interpretation skills
• Strong analytical mindset with ability to question large data sets

Profile Specific –

• Comfortable Mentoring and developing Reporting team
• Understands customer needs and challenges, seeks opportunities to create brilliant customer experience.
• Delivers and co-ordinates activities and responds positively to challenges.
• Contributes to a high performing culture, empowering others through coaching and development
• Creates inspiring messages, considering different perspectives and delivering simple communications.
• Develops great working relationships with stakeholders, sharing knowledge and collaborating.

The skills you'll need

• Proven experience in leading and developing team of reporting analysts
• A stellar career with demonstrable experience in the reporting & business intelligence field
• Clear evidence of strong stakeholder management at multiple levels.
• A strong and convincing communicator at all levels, fluent in the English language
• Experienced as working Reporting Analyst with at least 2 years
• Advanced Excel knowledge, ideally with VBA
• Good Oracle SQL abilities and a general knowledge of database fundamentals
• Advanced visualization tools (Qlik) or automation skills would be desirable skills

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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