Supply Success Manager
2 days ago
About Zoop
Zoop Live is one of India's fastest-growing, venture-backed startups, transforming the way people shop online. We're building the country's biggest live commerce ecosystem—where brands, retailers, and creators sell through high-energy livestreams that feel like a real bazaar, not a boring checkout page.
Our mission?
Bring the bazaar online, one livestream at a time.
We're creating the future of social shopping—fast, fun, interactive, and powered by millions of real people.
If you thrive in fast-paced environments, love solving real problems, and want to help 2 million+ retailers and wholesalers grow, Zoop is where you'll want to be.
Role: Supply Success Manager
You'll own seller growth, retention, and long-term success. Your work directly drives platform revenue and supply strength.
What You'll Own:
Seller Success & Relationship Management
- Build and maintain strong relationships with top sellers & live sellers
- Monitor performance: revenue, frequency, engagement
- Identify growth opportunities & scale seller earnings
- Prevent churn with proactive interventions
- Conduct regular check-ins and reviews
Growth & Ops
- Help sellers improve catalogue, pricing, and inventory
- Execute seller engagement & growth programs
- Collaborate with marketing/content/product teams
- Run growth experiments and apply learnings
Data & Reporting
- Track seller KPIs and patterns
- Deliver insights to improve retention and revenue
- Maintain accurate dashboards and reports
What We're Looking ForMust-Haves
- 2+ years
in Sales, Account Management, Seller Success, or Growth - Strong communication in Hindi & English
- Proven ability to hit targets
- Comfortable with data and dashboards
- Background in
e-commerce, marketplaces, or consumer internet - Passion for sales, relationships, and growth
Nice-to-Haves
- Experience with SMBs or online sellers
- Familiarity with CRM & sales automation tools
Success Metrics
- 70% seller retention after 90 days
- Consistent improvement in seller revenue & show frequency
- 100+ meaningful seller interactions monthly
- Monthly insights & growth experiments shipped
What We Offer
- Competitive salary
- Equity:
Stock options - Leadership mentorship & rapid growth
- Startup perks, flexible PTO
Work Arrangement
In-office role at Chhatarpur, Delhi (5 days/week)
Working Hours: 10:00 AM – 7:00 PM
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