Merchant Operations Team Lead

2 days ago

Jabalpur, Madhya Pradesh, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Merchant Operations - Team Lead

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the Role:We are seeking a highly organized and proactive Team Leader / Assistant Manager – Operations with expertise in process automation and team management. The ideal candidate will lead operational workflows, drive automation initiatives, manage a team to ensure timely task execution, and collaborate across departments to enhance efficiency. This role is suited for professionals who can balance day-to-day operations with strategic process improvements, while ensuring compliance with internal standards.
Key Responsibilities: ● Team Leadership: Manage and mentor a team of operations executives, ensuring performance targets and SLAs are met. ● Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions. ● Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations. ● Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates. ● Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables. ● Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management. ● Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns. ● Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable). ● Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions.
Key Skills & Competencies: ● Proven experience in team handling and operations management. ● Strong understanding of automation tools and process optimization techniques. ● Excellent communication, coordination, and stakeholder management skills. ● Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards). ● Analytical mindset with the ability to interpret data and derive actionable insights. ● Strong organizational skills with attention to detail. ● Ability to work under pressure in a fast-paced environment. ● Familiarity with KYC guidelines and operational compliance frameworks preferred.
Pre Requisites: ● Minimum 6-8 years of work experience in similar roles. ● Noida / Open for Jabalpur for exceptional candidates. ● Bachelor / MBA relevant degree Experience LevelSenior Level

  • Team Lead

    2 days ago

    Jabalpur, Madhya Pradesh, India Paytm Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Team Lead / Asst. Manager - Merchant Ops - Central OperationsAbout the RoleWe are seeking a highly organized and proactive Team Leader / Assistant Manager – Operations with expertise in process automation and team management. The ideal candidate will lead operational workflows, drive automation initiatives, manage a team to ensure timely task execution,...

  • Sales Team Lead

    2 days ago

    Jabalpur, Madhya Pradesh, India Paytm Full time ₹ 30,00,000 - ₹ 50,00,000 per year

    Sales - Team Lead _ JabalpurAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the...

  • Sales - Team Lead _ Jabalpur

    3 days ago

    Jabalpur, Madhya Pradesh, India Paytm Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About the...

  • Operator

    4 weeks ago

    Jabalpur, Madhya Pradesh, India TAPI Full time

    Company Description At TAPI we re not just a company we re a community committed to advancing health from the core As the world s leading supplier of active pharmaceutical ingredients APIs we partner with 80 of the top 50 global pharmaceutical companies With a legacy spanning over 80 years and a portfolio of more than 350 products as well as custom...

  • Team Collections Manager

    7 days ago

    Jabalpur, Madhya Pradesh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Team Collection Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recovery Branch Team Collections Manager-Tractors and Farm Equipments (TFE)-Recovery Branch JOB DESCRIPTION Job Profile : ü Candidate should be Self-motivated with High energy Level, Fast and Positive learning attitude and strong team player. Should have excellent communication skill,...

  • Sales Team Lead, Sales executive

    2 days ago

    Jabalpur, Madhya Pradesh, India Gonukkad Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    O to 5 years work experience required , candidate should be graduatebike is must , for Sale Team leader minimum 4 to 5 years experience required and for Sales executive freshers can also apply Perks and benefitsMonthly incentive and yearly bonus

  • CNC Operator

    1 day ago

    Jabalpur, Madhya Pradesh, India 2coms Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    SUMMARY Job Opening: Machine Shop ApprenticeAbout the Role:We are seeking a motivated individual to join our Machine Shop team as a Diploma Apprentice. This role offers a great opportunity to gain hands-on experience with CNC machines, work with casting materials, and understand precision machining processes in a professional manufacturing environment. This...

  • Operations Coordinator

    4 days ago

    Jabalpur, Madhya Pradesh, India Ceeiat Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:Oversee customer service, events & facilities managementEnsure project compliance & site safetyManage operations from A-ZCollaborate with cross-functional teams as requiredParticipate in project meetings and provide daily reports

  • Technology Lead

    1 week ago

    Jabalpur, Madhya Pradesh, India Cognic Systems Private Limited Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    We are seeking an experienced Technology Lead to oversee the technical delivery of projects, design solution architectures, and manage cross-functional teams. The ideal candidate will have a strong background in Agile and Scrum methodologies and will be adept at translating client requirements into actionable technical milestones.Key Responsibilities:Lead...

  • Video Editor/Camera Operator

    5 days ago

    Jabalpur, Madhya Pradesh, India Graspar Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    GRASPARWe're an innovative e-learning company committed to revolutionising digital education. We're based out of Bhopal, Madhya Pradesh and have been working in the e-learning industry for 11 years.Role Description – Video Editor/Camera OperatorWe are seeking a computer-friendly person with a good command in English to manage our network-based e-learning...