Merchant Operations

About the Role:

• We are seeking a highly organized and proactive Team Leader / Assistant Manager Operations with expertise in process automation and team management
• The ideal candidate will lead operational workflows, drive automation initiatives, manage a team to ensure timely task execution, and collaborate across departments to enhance efficiency
• This role is suited for professionals who can balance day-to-day operations with strategic process improvements, while ensuring compliance with internal standards

Key Responsibilities:

• Team Leadership: Manage and mentor a team of operations executives, ensuring performance targets and SLAs are met.
• Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.
• Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations.
• Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates.
• Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables.
• Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management.
• Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns.
• Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable).
• Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions.

Key Skills & Competencies:

• Proven experience in team handling and operations management.
• Strong understanding of automation tools and process optimization techniques.
• Excellent communication, coordination, and stakeholder management skills.
• Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards).
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Strong organizational skills with attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Familiarity with KYC guidelines and operational compliance frameworks preferred.

Pre Requisites :

• Minimum 6-8 years of work experience in similar roles.
• Noida / Open for Jabalpur for exceptional candidates.
• Bachelor / MBA relevant degree