
International Voice Process/ Executive and Sr Executive
2 days ago
Job description
We are seeking dynamic and articulate professionals for our International Voice Process team. This role involves handling customer interactions, requiring excellent communication skills and a proactive attitude.
Role & responsibilities
Handle inbound and outbound calls with international clients
- Address customer inquiries, complaints, and service requests professionally
- Provide accurate information about products, services, and policies
- Identify customer needs and offer effective solutions
- Escalate unresolved issues to appropriate departments when necessary
- Maintain a calm and empathetic tone during challenging interactions
- Meet or exceed KPIs such as call handling time, first-call resolution, and customer satisfaction
- Participate in regular training and feedback sessions to improve performance
- Maintain high standards of service quality and professionalism
Skills & Attributes
- 0 to 1 Year experience in BPO (Voice Process Preferred)
- Fluent English proficiency with a neutral accent
- Active listening to understand customer concerns clearly
- Clear articulation and tone modulation for effective conversations
- Empathy and patience to handle diverse customer moods
- Stress management in high-pressure environments
- Multitasking across systems and customer queries
- Team collaboration and coordination with support departments
- Goal orientation to meet KPIs like call resolution and CSAT scores
Preferred candidate profile
International Voice Experience (BPO)
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