International Voice Process/ Executive and Sr Executive

2 days ago


Chennai, Tamil Nadu, India Golden Opportunities Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job description

We are seeking dynamic and articulate professionals for our International Voice Process team. This role involves handling customer interactions, requiring excellent communication skills and a proactive attitude.

Role & responsibilities

Handle inbound and outbound calls with international clients

  • Address customer inquiries, complaints, and service requests professionally
  • Provide accurate information about products, services, and policies
  • Identify customer needs and offer effective solutions
  • Escalate unresolved issues to appropriate departments when necessary
  • Maintain a calm and empathetic tone during challenging interactions
  • Meet or exceed KPIs such as call handling time, first-call resolution, and customer satisfaction
  • Participate in regular training and feedback sessions to improve performance
  • Maintain high standards of service quality and professionalism

Skills & Attributes

  • 0 to 1 Year experience in BPO (Voice Process Preferred)
  • Fluent English proficiency with a neutral accent
  • Active listening to understand customer concerns clearly
  • Clear articulation and tone modulation for effective conversations
  • Empathy and patience to handle diverse customer moods
  • Stress management in high-pressure environments
  • Multitasking across systems and customer queries
  • Team collaboration and coordination with support departments
  • Goal orientation to meet KPIs like call resolution and CSAT scores

Preferred candidate profile

International Voice Experience (BPO)



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