Process Associate
4 days ago
Position Overview:
We are seeking a Process Associate to manage day-to-day operations, assist with order management, and ensure the smooth execution of our services. The ideal candidate should be detail-oriented, proactive, and able to handle multiple tasks efficiently.
Key Responsibilities:
- Oversee the end-to-end process of event bookings, from order confirmation to service delivery.
- Coordinate with the operations and decoration teams to ensure timely and accurate execution of customer orders.
- Monitor and maintain records of orders, client communications, and event schedules.
- Address customer inquiries and provide support through phone, email, and chat.
- Ensure high levels of customer satisfaction by resolving any operational issues promptly.
- Assist in optimizing operational processes for greater efficiency.
- Perform administrative tasks, including data entry and report generation.
Key Requirements:
- Bachelor's degree in Business, Administration, or a related field.
- 1-2 years of experience in operations, process management, or a similar role.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Excellent communication skills in both English and Hindi.
- Ability to work independently and as part of a team.
- Problem-solving skills and attention to detail.
Preferred Qualifications:
- Experience in the events or e-commerce industry.
- Familiarity with CRM systems and operational software.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunity for growth and career development.
- Competitive salary package.
Job Types: Full-time, Permanent
Pay: ₹18, ₹28,000.00 per month
Benefits:
- Paid time off
Education:
- Bachelor's (Required)
Experience:
- total work: 2 years (Required)
- Customer relationship management: 1 year (Required)
- Business management: 2 years (Required)
Language:
- English (Required)
Work Location: In person
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