Process Associate

6 hours ago

Salt Lake Kolkata West Bengal, India 91f98e5a-ef70-469a-b45a-d699d484af02 Full time ₹ 1,68,000 - ₹ 2,16,000 per year

Position Overview:

We are seeking a Process Associate to manage day-to-day operations, assist with order management, and ensure the smooth execution of our services. The ideal candidate should be detail-oriented, proactive, and able to handle multiple tasks efficiently.

Key Responsibilities:

  • Oversee the end-to-end process of event bookings, from order confirmation to service delivery.
  • Coordinate with the operations and decoration teams to ensure timely and accurate execution of customer orders.
  • Monitor and maintain records of orders, client communications, and event schedules.
  • Address customer inquiries and provide support through phone, email, and chat.
  • Ensure high levels of customer satisfaction by resolving any operational issues promptly.
  • Assist in optimizing operational processes for greater efficiency.
  • Perform administrative tasks, including data entry and report generation.

Key Requirements:

  • Bachelor's degree in Business, Administration, or a related field.
  • 1-2 years of experience in operations, process management, or a similar role.
  • Strong organizational and multitasking abilities.
  • Proficiency in MS Office (Word, Excel, PowerPoint).
  • Excellent communication skills in both English and Hindi.
  • Ability to work independently and as part of a team.
  • Problem-solving skills and attention to detail.

Preferred Qualifications:

  • Experience in the events or e-commerce industry.
  • Familiarity with CRM systems and operational software.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunity for growth and career development.
  • Competitive salary package.

Job Types: Full-time, Permanent

Pay: ₹14, ₹18,000.00 per month

Benefits:

  • Paid time off

Education:

  • Bachelor's (Required)

Experience:

  • total work: 2 years (Required)
  • Customer relationship management: 1 year (Required)
  • Business management: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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