Customer Relationship Executive

2 days ago

Ludhiana, Punjab, India Hero Homes Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Providing help and advice to visiting customers in case any help they ask for.
  • Communicating courteous y with customers by telephone, email and

    face to face.
  • Investigating and solving customers' problems.
  • Handling customer complaints or any crises, such as security, Technical issues or a customer being taken ill.
  • Make customers aware of non-accessibility an under-fitout unit.
  • Liaise with Security team in case of lost and found and communicate with customer.
  • Carry out receiving feedback from residents of any complaint or event.
  • Keeping accurate records of discussions or correspondence with customers.

    Producing written information for customers, often Involving use of computer packages/software.
  • Writing reports on analysing customer service.
  • Developing feedback or complaints procedures for customers to use.
  • Inform Housekeeping Executive in case of any untidiness found.
  • Inform Security in case of any untoward incident.
  • Perform all work as assigned by the Senior Manager as deemed necessary to maintain and operate the at an optimum level.
  • Receive & log calls/complaints/requests from clients/customers/residents etc into the Service.
  • Handle Service Efficiently and Effectively.
  • Forwarding on reactive calls to shift engineers / Technicians
  • Issue job cards and record maintained in logbook.
  • Inputting weekly pending complaints to Engineers & Managers
  • Answering queries from the residents
  • Maintaining the ongoing works schedule
  • Filing of all resident record
  • Circular to be made and send to residents
  • Daily operations of the "Help Desk" function including delivery, problem escalation/resolution.
  • Notify the Security Supervisor / Engineer / Manager Facilities on site at the time of all Emergency Calls
  • Maintain complaint record and ensuring they are attended within the

    TAT
  • Nominating and attending training program
  • Preparing resident MMR and MOM
  • Preparing and sharing monthly MIS report with activities.
  • Managing club operation with help of technical team
  • Managing events, Canopy and notice board promotional activities
  • Coordinating with resident for metering related quires
  • Check move IN/OUT activities of resident
  • Maintaining and sharing occupancy details to client
  • Coordinating with resident for compilation of interior formalities & ensuring to explain proper guidelines while starting interior

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