Customer Relationship Executive
3 days ago
Role & responsibilities
- Providing help and advice to visiting customers in case any help they ask for.
- Communicating courteous y with customers by telephone, email and
face to face. - Investigating and solving customers' problems.
- Handling customer complaints or any crises, such as security, Technical issues or a customer being taken ill.
- Make customers aware of non-accessibility an under-fitout unit.
- Liaise with Security team in case of lost and found and communicate with customer.
- Carry out receiving feedback from residents of any complaint or event.
- Keeping accurate records of discussions or correspondence with customers.
Producing written information for customers, often Involving use of computer packages/software. - Writing reports on analysing customer service.
- Developing feedback or complaints procedures for customers to use.
- Inform Housekeeping Executive in case of any untidiness found.
- Inform Security in case of any untoward incident.
- Perform all work as assigned by the Senior Manager as deemed necessary to maintain and operate the at an optimum level.
- Receive & log calls/complaints/requests from clients/customers/residents etc into the Service.
- Handle Service Efficiently and Effectively.
- Forwarding on reactive calls to shift engineers / Technicians
- Issue job cards and record maintained in logbook.
- Inputting weekly pending complaints to Engineers & Managers
- Answering queries from the residents
- Maintaining the ongoing works schedule
- Filing of all resident record
- Circular to be made and send to residents
- Daily operations of the "Help Desk" function including delivery, problem escalation/resolution.
- Notify the Security Supervisor / Engineer / Manager Facilities on site at the time of all Emergency Calls
- Maintain complaint record and ensuring they are attended within the
TAT - Nominating and attending training program
- Preparing resident MMR and MOM
- Preparing and sharing monthly MIS report with activities.
- Managing club operation with help of technical team
- Managing events, Canopy and notice board promotional activities
- Coordinating with resident for metering related quires
- Check move IN/OUT activities of resident
- Maintaining and sharing occupancy details to client
- Coordinating with resident for compilation of interior formalities & ensuring to explain proper guidelines while starting interior
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