Operations Head

Job description

Operation Manager

Company Overview

Bloomwell Health and Wellness Pvt Limited is one of the fastest emerging franchise conglomerate companies in India. It's flagship company, Studio11 is founded in 2013 and within four years of its founding it became one of the largest Salon brand through franchise model. Impel Ventures has now forayed into wellness with it's iconic brands like Studio11 and Isa Spa, soon planning to enter into other segments in wellness to complete it's portfolio of offerings in wellness like Fitness centers and Med spas. Impel ventures today has a strong footprint of over 150 plus operating franchises across India under various brands. Impel Holdings, the parent company, is committed to providing the strategic HR, Activation, Finance, Marketing, Franchise Recruitment, Customer Experience , Training and Compliance management support to subsidiary companies and units on contractual basis which is bound by strict service level agreements, allowing the subsidiary units to sheerly focus on sales and core-process of the business. You will be working in a challenging work environment where you will be needed to work for five to six different businesses that operate under the umbrella of Impel Ventures.

Role Overview

This role is one of the most pivotal in the entire organizational map as the smooth activation and positive references from existing owners will directly impact the growth of the franchise conglomerate as it gives more impetus to the franchise development team. In this capacity the role holder will be heading Activation function and shall be responsible for coordinating all the related functions like Design, Turnkey execution, Brandstore, Yum Web and Ood Media. He or she is responsible for ensuring franchise service delivery is proactive and with a lot of focus on right education to franchisees which will enable the Sales and Marketing department to take off the outlet in a smooth way. The role holder is responsible for hiring, training and nurturing the Activation team at all times to provide optimum growth across the brand portfolio of the cluster.

The role is directly responsible for ensuring that there is no gap in communication with any of the signed up franchisees.

Key Skills

A track record of success in implementation of projects from start to finish. A demonstrated ability to lead both the operations function and professionals, including a track record of successfully hiring, managing, and developing people. Strong business acumen and analysis skills; capability to understand and explain the importance of each defined process and its positive impact on the franchisee business. Demonstrated leadership skills; ability to provide vision, strategic leadership and execute change. Solid negotiation skills and working knowledge of legal agreements. Candidate must have strong leadership skills and at least 8 years of experience in operations or project management. A collaborative team player approach and the ability to influence and motivate the team mates. Strong leadership and communication skills. High energy, optimism and enthusiastic self-motivation.

The results driven in this department are directly proportionate to the attention being paid to the details and adhering to all standards as per checklist, thus providing a headstart to the franchisee. A job well begun is half done, a franchisees success is more than 60% sealed in the way they got on boarded into the system.

Role play

• Franchise Development - Actively interact with the head of Franchise Development and concerned Franchise Development Managers to take stock of the freshly appointed franchises and their property identification and further progress.
• Accounts - Interact with accounts team to track the balance dues collection status across all departments and while issuing the MOU generate all necessary invoices well in advance
• Customer Experience - Interact with Head of Customer Experience to see through the execution of the franchise experience management programs during and after onboarding
• Relationship Function - Ensure developing and maintaining franchisee relations by a lot of proactive and educative communication to ensure excellent onboarding experience
• Within the Team - You will play a role of pace setter and also a mentor and a guide. You will come across as a resource person who would help the Activation team achieve their goals effortlessly by improving their communication and execution process or providing constant trainings and inputs. You will lead the team with a leadership style which will be people centric, popular and leading from the front, results driven style which means you will lead the show by example whether it is in terms of clocking that extra hour if it's needed and also that extra effort to convince a franchisee owner when needed

There are a lot of interdepartmental critical functions to coordinate with all department . The Activation head is directly responsible for the coordination and ensuring that there are no gaps in communication with the franchise as well as execution of these functions

Job Type: Full-time

Pay: ₹50, ₹600,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Kompally, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Operations management: 6 years (Preferred)
• B2B sales: 5 years (Preferred)

Location:

• Kompally, Hyderabad, Telangana (Preferred)

Work Location: In person