Chief Manager

*JOB OVERVIEW:
JOB DESCRIPTION*
We are seeking a highly experienced and strategic ServiceNow Program Manager / Platform Lead with 15+ years of experience in enterprise IT delivery, including ServiceNow implementation, migration of legacy applications (e.g., SharePoint, Lotus Notes, custom-built apps), and people management. The ideal candidate must have significant exposure to GxP-regulated environments, strong experience in leading application modernization initiatives, and driving digital transformation programs in the pharmaceutical domain.

KEY STAKEHOLDERS: INTERNAL
KEY STAKEHOLDERS: EXTERNAL
*REPORTING STRUCTURE:*
Will report to – Chief Information Office (Central Partner Functions)

*QUALIFICATION:*

• BE / BTech in CS or IT mandatory. Masters in relevant field preferred
• One or multiple of the below certifications preferred:
• ServiceNow Certifications: Certified System Administrator (CSA), Certified Implementation Specialist, and Certified Application Developer (CAD) preferred.
• Project Management Certifications (PMP / Prince2 / Agile SAFe) preferred.

*EXPERIENCE:*

• 15+ years in enterprise IT, with 8+ years in leadership roles driving platform strategy and digital transformation.
• Proven success in migrating legacy applications to modern platforms and leading large-scale IT transformations in regulated industries (e.g., pharma, life sciences).

*CORE SKILLS:*

• Strong expertise in enterprise platforms, workflow automation, and integration frameworks.
• Hands-on with emerging technologies: AI/ML, RPA, Low-Code/No-Code, Cloud-native solutions, and Analytics.
• Deep understanding of compliance, data integrity, and change management requirements.
• Strong leadership, stakeholder management, and communication skills.

Leadership Qualities:

• Strategic thinker with ability to balance long-term vision and short-term deliverables.
• Strong collaboration skills to influence stakeholders and drive decisions in global matrix organizations.
• Proven track record in managing cross-functional teams, vendors, and partners effectively.

*KEY ROLES & RESPONSIBILITIES:*

• Define and drive the enterprise platform strategy and roadmap aligned with business priorities.
• Evaluate, pilot, and adopt new technologies (AI, RPA, LCNC, Analytics, Cloud) to deliver business value.
• Partner with business leaders to identify digital opportunities and co-create scalable solutions.
• Establish governance, best practices, and compliance frameworks for platform adoption.
• Lead cross-functional teams and vendor partners to deliver projects on time and within budget.
• Ensure regulatory compliance (GxP, 21 CFR Part 11, Annex 11, ALCOA+) in all relevant IT systems.

*QUALIFICATION:
QUALIFICATIONS*

• BE / BTech in CS or IT mandatory. Masters in relevant field preferred
• One or multiple of the below certifications preferred:
• ServiceNow Certifications: Certified System Administrator (CSA), Certified Implementation Specialist, and Certified Application Developer (CAD) preferred.
• Project Management Certifications (PMP / Prince2 / Agile SAFe) preferred.

*EXPERIENCE:*

• 15+ years of total experience in enterprise IT, with 8+ years in ServiceNow platform leadership roles.
• Strong background in migrating legacy tools (e.g., SharePoint, Lotus Notes, Excel, Custom .NET/Java apps) to ServiceNow-based applications.
• Proven experience delivering end-to-end platform transformations in the pharmaceutical / life sciences industry.

*ABOUT US*
In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth.

Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices.

Equal employment opportunity
Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics.

We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice.

*ABOUT THE TEAM*
Piramal Pharma Limited (PPL) offers a portfolio of differentiated products and services through end-to-end manufacturing capabilities across 15 global facilities and a global distribution network in over 100 countries. PPL includes Piramal Pharma Solutions (PPS), an integrated Contract Development and Manufacturing Organization; Piramal Critical Care (PCC), a Complex Hospital Generics business, and the India Consumer Healthcare business selling over-the-counter products.

PPS offers end-to-end development and manufacturing solutions through a globally integrated network of facilities across the drug life cycle to innovators and generic companies. PCC's complex hospital product portfolio includes inhalation anaesthetics, intrathecal therapies for spasticity and pain management, injectable pain and anaesthetics, injectable anti-infectives, and other therapies. The Indian Consumer Healthcare business is among the leading players in India in the self-care space, with established brands in the Indian consumer healthcare market. In addition, PPL has a joint venture with Allergan, a leader in ophthalmology in the Indian formulations market. In October 2020, the company received a growth equity investment from the Carlyle Group.