Site Reliability Engineer-3

About Us

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to improve how companies look at customer communication. Read our growth story here.

About the Role

The
Site Reliability Engineer (SRE)
team at Exotel ensures that our large-scale, distributed production systems are reliable, scalable, and efficient. As an SRE, you will own uptime, monitoring, and incident response while driving automation to minimise manual work. You will be the bridge between infrastructure and engineering teams to ensure new services are production-ready.

If you're passionate about building reliable systems, automating away repetitive tasks, and solving complex production challenges, this is the role for you.

What You'll Do

• Manage and support
  production-grade infrastructure
  across cloud and data centres.
• Take
  ownership of monitoring and troubleshooting production systems
  (on-call or shift-based support).
• Deep dive into
  Linux system internals, networking, and debugging
  production issues.
• Build and improve
  observability stacks
  using Prometheus, Grafana, ELK/EFK, or equivalent.
• Develop and maintain
  automation scripts/tools
  (Python, Bash, or similar).
• Work with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) to support reliable deployments.
• Drive
  incident management, root cause analysis (RCA), and long-term fixes
  .
• Partner with developers to ensure
  new features/services are production-ready
  (monitoring, logging, failover strategies).
• Continuously improve system
  availability, reliability, and performance
  through automation and process improvements

What We're Looking For

(Must-Haves)

• 7+ years of
  hands-on experience managing production systems
  at scale.
• Strong proficiency in
  Linux system administration, internals, and networking
  .
• Proven experience in
  monitoring & troubleshooting production systems
  .
• Hands-on experience with
  monitoring/alerting/logging tools
  (Prometheus, Grafana, ELK, Nagios, etc.).
• Proficiency in at least one
  scripting language
  (Python, Bash, Go, etc.).

Good-to-Haves

• Experience with
  CI/CD and deployment automation
  (Jenkins, GitHub Actions, Ansible, Terraform, etc.).
• Demonstrated ability to
  automate operational tasks
  to reduce MTTR.
• Exposure to cloud platforms like AWS (VPC, EC2, RDS, CloudWatch, IAM).
• Strong debugging and root cause analysis skills in complex, distributed environments.

Mindset We Value

• You don't just fix problems — you
  build systems to prevent them
  .
• You believe
  monitoring + automation = reliability at scale
  .
• You thrive in
  high-availability, high-scale environments
  .
• You have an
  SRE mindset
  : you own what you set up, and you engineer for reliability.

Why Exotel?

• Opportunity to work at scale — billions of calls, millions of users.
• Be part of a team that deeply values
  automation, ownership, and reliability
  .
• Work with cutting-edge tech and
  solve complex reliability challenges
  in real-world production systems.
• Collaborative, fast-paced, and impact-driven environment.