Customer Support Executive

6 days ago

Bengaluru, Karnataka, India Vlauecart Full time ₹ 4,00,000 - ₹ 12,00,000 per year


About RK Group

Founded in 1980, RK Group is based in Bangalore, India. In the financial year 2020, it had revenues of USD 2 Billion across it's E-commerce, Retail, Electronics Distribution and Textile trading divisions. It is one of the leading E-Commerce sellers in India and has partnerships with all of the key E-Commerce players in the country. The group has over 150 employees. Website:

About Valuecart (cross-border business)

Value Cart is a subsidiary of RK Group. Value Cart pioneered in 2019 in the cross border e-commerce space, a high growth & disruptive space. Value Cart facilitates launching global brands online in India with a primary focus on brands from China, Korea, United States and Japan. The model has now been scaled to around 450+ global suppliers and does an annual GMV of 400Million INR Website:

Job Description:

Valuecart is seeking a dedicated and bilingual Client Relations Manager to act as the primary point of contact for our Chinese clients. The ideal candidate will have a strong understanding of the Chinese market, fluency in Chinese (Mandarin), and excellent communication skills. This role involves managing client relationships, ensuring client satisfaction, and working closely with internal teams to deliver exceptional service.

Responsibilities:

  • Serve as the main point of contact for Chinese clients, addressing their needs and concerns in a timely manner.
  • Build and maintain strong relationships with clients to ensure their satisfaction and loyalty.
  • Communicate effectively with clients in both Chinese (Mandarin) and English.
  • Collaborate with internal teams, including sales, marketing, and product development, to ensure client requirements are met.
  • Stakeholder management from China.
  • Pitch the business model to Chines clients and explain.
  • Provide clients with product information, updates, and support.
  • Identify opportunities for growth and up-selling within existing client accounts.
  • Assist in the development and execution of client-specific strategies to maximize their success on Amazon.
  • Resolve client issues and escalate complex matters to the appropriate departments when necessary.
  • Monitor and report on client feedback, market trends, and potential business opportunities.

Requirements:

  • Any Graduate/Post Graduate.
  • Fluency in Chinese (Mandarin) and English, both written and spoken.
  • Proven experience in client relations, account management, or a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in Microsoft Office Suite.

  • Customer Support Executive

    4 days ago

    Bengaluru, Karnataka, India Desk Nine Full time ₹ 84,000 - ₹ 12,00,000 per year

    This is a full-time, on-site role for a Customer Support Executive based in Bengaluru. The Customer Support Executive will address customer queries, ensure high levels of satisfaction, online support, and deliver excellent customer service.

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Khagaitcreations Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a Customer Support Executive to assist our customers using our products and services. Customer Support Executive responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help establish our reputation as a company that offers excellent...

  • Customer Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Organo Mart Full time ₹ 5,40,000 per year

    Salary - upto 4.5lpa1+ yrs experienceRole DescriptionThis is a full-time on-site role based in Bengaluru for a Customer Support Executive - Insurance. The role involves assisting customers with insurance-related queries, providing timely and effective support, ensuring high levels of customer satisfaction, and resolving any technical challenges they may...

  • Customer Support Executive

    2 days ago

    Bengaluru, Karnataka, India Organo Mart Full time ₹ 4,32,000 - ₹ 5,40,000 per year

    Salary - upto 4.5lpa1+yrs of experienceRole DescriptionThis is a full-time, on-site role for a Customer Support Executive in the Insurance domain, located in Bengaluru. The Customer Support Executive will handle day-to-day tasks including addressing customer queries, resolving complaints, providing online and technical support, and ensuring customer...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Inspire Management Training Center Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are looking for motivated and skilled Customer Support Executives for a full-time role with one of our leading corporate partners in Bangalore, India.Key Responsibilities:Handle inbound and outbound customer communication professionallyProvide accurate information and resolve customer queries efficientlyMaintain customer records and follow-up logs in an...

  • Customer Support Executive

    4 hours ago

    Bengaluru, Karnataka, India House Construct Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionHouse Construct is a distinguished construction company dedicated to creating exceptional living spaces since 1997. With over two decades of experience and more than 400 satisfied clients, our commitment to innovation, quality, and sustainability has fostered a legacy of excellence. Each project we undertake reflects our passion for...

  • Customer Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India VinTarSolutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionVinTar Solutions, based in Bangalore, is a dynamic and client-focused business solutions provider. We specialize in delivering cost-effective, reliable, and scalable services across multiple domains, including Telecalling, Data Entry, IT Services, and Human Resource Solutions. Our skilled team, cutting-edge tools, and commitment to quality...

  • Customer Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Bethliving Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Bethliving, we are redefining the way India builds homes by being the first and largest brand offering 100% stainless steel modular kitchens, wardrobes, and home interiors. Our products combine durability, hygiene, sustainability, and style. Unlike traditional wood, our interiors are termite-proof, fire-resistant, and water-proof,...

  • Customer Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India LegalDesk Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company Description is an online platform specializing in customizable, ready-to-use legal document templates. Designed for convenience, users can create important documents from anywhere at any time. All drafts are developed and verified by qualified legal experts to ensure accuracy. Unlike many free templates online, provides consistently updated and...

  • Customer Support Executive

    6 days ago

    Bengaluru, Karnataka, India Inspire Management Training Center Full time ₹ 2,40,000 per year

    Inspire Training Academy is seeking motivated and dynamic Customer Support Executives (Telecallers) for a full-time opportunity with one of our esteemed corporate partners based in Bangalore.Key Responsibilities:Handle both inbound and outbound calls while maintaining professionalism and courtesy.Deliver accurate information and provide effective resolutions...