Duty Manager For Hotel

21 hours ago

Pune, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 22,000 - ₹ 25,000 per year

Job Summary:

We are looking for a proactive and detail-oriented Duty Manager to oversee hotel operations during assigned shifts and ensure smooth coordination between departments. The ideal candidate will have a strong operational background, leadership experience in the hospitality industry, and proficiency in IDS software.

Key Responsibilities:

  • Supervise and coordinate all hotel departments during the shift, ensuring smooth day-to-day operations.
  • Monitor the front desk, lobby, housekeeping, security, and other key guest service areas.
  • Ensure proper use and accuracy of all operational transactions in IDS software.

Guest Relations & Service Recovery

  • Handle guest requests, queries, and complaints with professionalism and urgency.
  • Ensure high levels of guest satisfaction and resolve escalated issues effectively.
  • Personally welcome VIP and long-stay guests and ensure special arrangements are made as needed.

Coordination & Communication

  • Act as the main point of contact between guests and departments during the shift.
  • Coordinate with housekeeping, F&B, engineering, and security to deliver timely services.
  • Ensure effective handover between shifts with updated status of VIP guests, pending issues, and guest feedback.

Compliance & Safety

  • Ensure compliance with hotel policies, SOPs, and safety regulations.
  • Monitor emergency procedures and support guest and team safety in case of incidents.

Team Supervision

  • Guide and support the front office and night audit teams during the shift.
  • Train staff in service standards, guest handling, and proper IDS usage.
  • Monitor grooming, conduct, and service etiquette of on-duty staff.

Reporting

  • Prepare shift reports, incident logs, and guest feedback summaries.
  • Ensure all data entries, billing, and night audit activities are accurately recorded in IDS.

Requirements:

  • Diploma or Bachelor's degree in Hotel Management or related field.
  • 3–5 years of experience in front office or operational roles in the hospitality sector.
  • Proficiency in IDS Hotel ERP system is mandatory.
  • Strong communication, leadership, and crisis-handling skills.
  • Willingness to work flexible hours, including nights, weekends, and holidays.
  • Fluency in English; other languages are an advantage.

Job Type: Full-time

Pay: ₹22, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided

Work Location: In person

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