Customer Support Associate

1 week ago

Gurgaon, Haryana, India Dslr Technologies Full time ₹ 3,50,000 - ₹ 7,00,000 per year

About Aramya

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.

With a fast-moving team driven by creativity, technology, and customer obsession, we're building a movement that celebrates every woman's unique journey.

We're well funded, with $12M raised from marquee investors like Accel, Z47, and industry veterans.

Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design. Today, we're operating at a 200 Cr ARR and scaling fast.

As we expand across India, launch new stores, and roll out fresh collections weekly, we're reimagining what modern ethnic wear can look and feel like inclusive, comfortable, stylish, and accessible.

Join us on this journey of building a house of lifestyle brands.

We're looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.

Expectations:

  • Respond promptly and accurately to customer queries via phone calls, chats, and other communication channels.
  • Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.
  • Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
  • Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
  • Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.
  • Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
  • Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.

An Ideal candidate MUST have:

  • 2-3 years of experience.
  • Experience in a Customer Service role in a D2C e-commerce company, preferably with women customers.
  • A functional laptop and mobile.
  • Strong interpersonal and communication skills - English & Hindi is a must. Any extra language is a bonus.
  • Comfortable with technology: FreshChat, Shopify, Google Sheets, Task Management tool.
  • Proficiency at suggestive selling and converting negative customer experiences to positive ones.

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