Customer Support Associate

3 days ago

Gurgaon, Haryana, India Divine Hindu Full time

Customer Support Associate – Divine Hindu (Spiritual E-commerce Brand)
Location:
Sector 27, Gurgaon (Work From Office)

Timings:
9:00 AM – 6:30 PM (1-hour lunch break)

Working Days:
Monday to Saturday, 1 weekly off

Salary:
15-20k/month

About Divine Hindu
Divine Hindu is a fast-growing spiritual commerce brand offering original Rudraksha, gemstones, malas, and other spiritual products across India. We're building a customer-obsessed team that guides, supports, and educates customers with empathy and clarity.

Role Overview
We are looking for a
Customer Support Associate
who can handle customer queries across calls, WhatsApp, and email, ensure smooth post-order experience, and represent Divine Hindu with patience, clarity, and respect.

You'll be the
first point of contact
for our customers – solving problems, tracking orders, and helping them choose the right products.

Key Responsibilities
Customer Interaction (Calls, WhatsApp, Email)

  • Handle inbound calls, WhatsApp chats, and emails from customers regarding orders, products, and issues.
  • Make outbound calls for order confirmations, follow-ups, feedback, and recovery of cancelled/abandoned orders.
  • Maintain a warm, respectful, and solution-oriented tone in every interaction.

Order & Issue Resolution

  • Help customers with order status, tracking, delivery issues, returns, exchanges, and complaints.
  • Coordinate with warehouse, operations, and courier partners to resolve issues on time.
  • Log all tickets and interactions properly in the system/CRM and close them within defined TAT.

Product Guidance & Basic Sales

  • Understand Divine Hindu products (Rudraksha, gemstones, malas, puja items) and explain benefits in simple language.
  • Recommend suitable products based on customer needs (without overpromising results).
  • Upsell/cross-sell relevant products wherever it adds value to the customer.

Systems & Reporting

  • Use tools like Ozonetel / dialer, WhatsApp Business, Shopify, and Excel/Sheets for daily work.
  • Maintain call logs, daily call sheet, conversion reports, and issue tracker.
  • Share regular feedback from customers to the team to improve products and experience.

**Requirements

  • Experience: 0–2 years in customer support / telesales / call center / ecommerce support. Freshers with good communication are
    welcome.Langu- age: Stro
    ng Hindi + basic English is a must. Any South Indian language (Kannada / Telugu / Tamil / Malayalam) is a big plus.Comfo
  • rtable with phone
    + WhatsApp based work for
    most of the day.Basic
  • computer skills – Excel/Google Sheets, email, browsing, WhatsApp Web.Patie
  • nce, empathy, and ability to handle difficult or emotional customers calmly.Willi

  • ngness to work 6 day
    s a week from office in Gurgaon
    .
    Good to Have (Not Mandatory)

  • Prior experience in
    e-commerce / D2C brand
    customer support.

  • Experience with tools like
    Shopify, Ozonetel, Shiprocket, ClickPost, Zendesk/Zoho Desk/other CRMs
    .
  • Interest in
    spirituality, astrology, Hindu culture
    , or curiosity to learn.

Compensation & Benefits

  • Salary:
    As per experience and fit
    (fixed + performance-linked incentives possible).
  • Employee discounts on Divine Hindu products.
  • Structured learning on spiritual products, customer communication, and ecommerce.

If interested, kindly share your resume at **

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