Customer Support
3 days ago
SHIFT :
5 Days Working (Permanent Morning Shift)
Key Responsibilities:
- Respond to and log all inquiries received from clients via telephone, chat,
email, or web site
- Maintain detailed documentation and updating tickets for all incoming support
requests in real-time
- Keep well documented and updated case notes on all tickets daily
- Provide daily communication to clients on outstanding ticket status
- Identify, analyze, troubleshoot and resolve client service requests
- Work as a team member to collaboratively resolve client requests and technical
issues, partners and vendors.
- Participate in group discussions, meetings, work teams, and company staff
meetings and events.
- Provide first level customer support including troubleshooting basic issues with
software applications
- Manage multiple cases at one time
- Ask and gather intelligent questions about the clients business and accurately
record in ticketing system
- Properly escalate tickets to a higher level of support as necessary including
service that exceeds skill level or any other issue that could impact customer satisfaction
Regards,
Nikita
Shruti
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