Customer Support

3 days ago


Gurgaon, Haryana, India Bestal Hr Full time

SHIFT :

5 Days Working (Permanent Morning Shift)

Key Responsibilities:

  • Respond to and log all inquiries received from clients via telephone, chat,

email, or web site

  • Maintain detailed documentation and updating tickets for all incoming support

requests in real-time

  • Keep well documented and updated case notes on all tickets daily
  • Provide daily communication to clients on outstanding ticket status
  • Identify, analyze, troubleshoot and resolve client service requests
  • Work as a team member to collaboratively resolve client requests and technical

issues, partners and vendors.

  • Participate in group discussions, meetings, work teams, and company staff

meetings and events.

  • Provide first level customer support including troubleshooting basic issues with

software applications

  • Manage multiple cases at one time
  • Ask and gather intelligent questions about the clients business and accurately

record in ticketing system

  • Properly escalate tickets to a higher level of support as necessary including

service that exceeds skill level or any other issue that could impact customer satisfaction

Regards,

Nikita

Shruti


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