Service Delivery Professional
7 hours ago
Job Description
Regular review of open complaints and ensure response time and its closure as per SLAs
Achieve Revenue generation targets.
Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.
Maintain Customer i-base hygiene and regularly update end user data in system
To drive customer engagement and high CSI. Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.
Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.
Competitors and market feedback on time to HQ.
System and process implementation at all channel partners
Knowledge of products (UCPG)
Technical knowledge about Service offerings and Channel Management
Vendor & business associates/ Dealer management
Knowledge of Revenue Generation (AMC, Spare parts)
Excellent Communication & Presentation skills
Interpersonal and Negotiation Skills
Short Info
Posted: 0 day(s) ago
Location: Surat
Qualifications: B.E / Diploma
Experience: 4 Years - 0 Months To 10 Years - 0 Months
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