Team Lead

About Us – Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pioneer of mobile QR payments revolution in India, today, Paytm is India's largest payment company by Users, Merchants, Payment Transactions and Revenue. Paytm's mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions. 

Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners via our 'Paytm for Business' App.

About the Team: As the Team Lead for Onboarding & HR Operations (SG-Grade Vertical), you will lead the onboarding function for new joiners, ensuring they receive a seamless, structured, and welcoming start at Paytm. You will manage end-to-end onboarding processes — from first day induction to completion of joining formalities and internal coordination — and lead a small HR-ops/onboarding team to deliver consistently efficient and compliant onboarding experiences.

Location : Noida

Key Responsibilities

Lead and supervise the onboarding / HR-ops team for SG-grade verticals — assign tasks, monitor performance, ensure SLAs and quality standards. 

Welcome, greet, and orient new employees on their first day — including company overview, culture introduction, office tour, and introduction to key teams.

Conduct and coordinate orientation sessions / presentations for new joiners (first day / first week / first month as required), covering policies, organizational values, processes, and compliance. Ensure completion of all joining formalities: collection of documents, employment contracts, policy acknowledgments, background checks (if applicable), paperwork, digital forms, and compliance with company and regulatory requirements.

Maintain accurate and up-to-date employee records, both physical (if needed) and digital — update HRIS / internal trackers/database for all onboarding activities, and ensure data integrity.

Liaise with internal stakeholders , IT, Payroll/Finance, Hiring Managers, Facility/Office Admin to ensure smooth onboarding: equipment/software provisioning, payroll detail capture, workspace setup, team-level coordination.

Track onboarding progress: new-joiner status, completion of formalities, induction checklist, follow-up on pending items, and provide regular status updates/reports to HR leadership Act as a first point of contact for new hires for any onboarding-related queries or support during their initial days/weeks.

Contribute to continuous improvement of onboarding processes , suggest improvements, update orientation materials/handbooks, implement best practices for better new-hire experience and compliance.

Qualifications & Skill

MBA in Human Resources is mandatory.

Minimum of 3 years relevant experience in HR operations, onboarding, HR coordination, or generalist HR roles — ideally including some exposure to leading or coordinating onboarding.

Strong verbal and written communication skills — comfortable conducting presentations and interacting with new joiners and multiple departments.

Proven organizational and team-management capabilities — able to manage schedules, coordinate stakeholders, supervise onboarding tasks, and drive timely execution.

Good understanding of HR processes: onboarding, employee lifecycle, HR compliance, employment paperwork — familiarity with local labour laws is a plus.

Hands-on proficiency with HRIS / onboarding software, MS Office or Google Workspace (for trackers, documentation, reporting).

High attention to detail, data-accuracy, and process-orientation.

Comfortable working in a 6-day working structure (as applicable).

Ability to handle confidential / sensitive information with discretion.

Customer-service / people-oriented mindset: empathetic, helpful, and supportive towards new employees — ensuring a smooth, welcoming experience.