Access Services General

Access Services General

Req ID: 328093

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Access Services General to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Utilizes technical and operational expertise to support and provide recommendations to deliver effective IT services that will meet the day to day needs of the business

Job Accountabilities

Key Accountabilities

• Consult and recommend necessary actions for effective operational delivery of core IT Services to all business partners within own area of responsibility:

• Infrastructure

• Network

• Workplace

• Application

• Security

• Utilize technology and collaborative skills to provide design expertise for the introduction of new solutions and services in support of the Business strategy.

• Collaborates with all peers and partners (internal & external)

• Monitor systems availability/performance and takes adequate actions for problem prevention in own area of responsibility.

• Maintain methods, tools and standards to ensure service availability and performance.

• Provide technological input to implementation and operation.

• Supports business projects in planning stages to support consistent design and implementation within existing (planned) infrastructure.

• Contributes to the positive impact of the service improvement programs through effective use KPI's.

• Business Travel, as required

• Extended Hours during Peak Periods/Shift Work/Holiday Work, as required

• Regular Predictable Attendance

• Visibility in the Office, as required

• Business Travel, as required

• Extended Hours during Peak Periods/Shift Work/Holiday Work, as required

• Regular Predictable Attendance

• Visibility in the Office, as required

Skills

Functional/Technical Skills

Analytical Thinking - Proficiency Level Intermediate

Business Acumen - Proficiency Level Basic

Knowledge of Organization - Proficiency Level Basic

Application Landscape Knowledge - Proficiency Level Intermediate

Capacity Planning & Management - Proficiency Level Basic

Change Control - Proficiency Level Intermediate

Computer Operations - Proficiency Level Intermediate

Hardware Infrastructure - Proficiency Level Intermediate

IT Standards, Procedures & Policies - Proficiency Level Intermediate

IT Systems Management - Proficiency Level Intermediate

ITIL (Information Technology Infrastructure - Proficiency Level Basic

Technical Troubleshooting - Proficiency Level Intermediate

Education and Experience

Required

• Bachelor's degree and 3 or more years of experience in the information technology

• MS Office experience

• Knowledge of information technology operations

Preferred

• Strong analytical skills

• Customer service experience

• Strong verbal and written communication skills

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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